SMT713

Strategy Mapping & Balanced Scorecard Training Course

Q: What will I learn in this Strategy Mapping course?

In this course, you will learn the fundamentals of Balanced Scorecard and Strategic Mapping methodologies. You'll master how to develop strategic plans based on organizational vision and mission, create Strategy Maps that link strategic objectives to KPIs, identify appropriate metrics and set achievable targets, and implement Balanced Scorecards effectively. The course also covers using these tools for informed decision-making and applying strategy mapping principles to real-world organizational challenges through case studies.

Q: What are the prerequisites for this course?

This is a beginner-level course that requires only basic IT qualifications. No prior experience with Balanced Scorecard or Strategic Mapping is necessary. The course is designed to be accessible to engineers, mid-level managers, and senior managers who want to learn strategic alignment methodologies from the ground up.

Q: Who should attend this Strategy Mapping course?

This course is ideal for engineers, mid-level managers, and senior managers who are involved in strategic planning, performance management, or organizational alignment initiatives. It's particularly valuable for professionals who need to translate high-level strategic objectives into operational activities and want to develop skills in strategic thinking and performance measurement.

Q: How long is the course and what teaching methods are used?

This is a comprehensive 1-day course that combines multiple learning methodologies including lectures, slide presentations, hands-on labs, and real-world case studies. This blended approach ensures you gain both theoretical knowledge and practical experience in applying Balanced Scorecard and Strategic Mapping techniques.

Q: Will I receive a certification upon completion?

This course does not include a formal certification. However, you will gain valuable practical skills and knowledge in Balanced Scorecard and Strategic Mapping that you can immediately apply in your organization to improve strategic alignment and performance management.

Q: What practical skills will I gain from this course?

You'll develop hands-on skills in creating Strategy Maps that visually represent cause-and-effect relationships between strategic objectives, identifying and setting KPI metrics and targets, implementing Balanced Scorecards within organizations, engaging stakeholders in the strategic planning process, and using these tools to make data-driven decisions that align with strategic goals.

Q: How will this course benefit my organization?

This course will enable you to bridge the gap between high-level strategy and day-to-day operations in your organization. You'll learn to create clear visual representations of strategic objectives, establish measurable performance indicators, improve decision-making processes through strategic alignment, identify potential risks and opportunities early, and build a strategic mindset among leadership teams to drive organizational success.

Q: Where is the training conducted?

Our online trainings are conducted usually using Zoom or Google Meet. Our physical trainings are normally held in Common Ground, Bangsar South .

Q: Can international participants join this course?

Please check the Available in section to see which countries the course is available in. If your country is not listed, please contact us.

Q: What is the difference between public, corporate, and training provider pricing?

Public pricing : applies for individuals signing up from different companies. Corporate pricing : applies if a company wants to have an intake for its employees only. Training provider pricing : applies only for other training providers looking to hire our trainers and use our content. Our content has a licensing fee.

Master the art of aligning organizational strategy with operations through our comprehensive course on Balanced Scorecard and Strategic Mapping. Learn to develop strategic plans, create effective Strategy Maps, implement Balanced Scorecards, and use them to make informed decisions. This course equips you with the knowledge to build a strategic mindset among leaders and ensure your organization's success.

Available in:
Malaysia

Face-to-Face May 25, 2026 9:00 AM - 5:00 PM Dr. Esther Suria Kala

Created: March 19th 2023, 10:34 AM MYT Last Modified: May 16th 2026, 6:00 AM MYT

updated

beginner

We price match

Public Pricing

MYR 1750

Corporate Pricing

Pax:

Training Fees: MYR 6500/day

Total Fees: MYR 6500 ++

Training Provider Pricing

Pax:

Training Fees: MYR 2400/day

Material Fees: MYR 400

Total Fees: MYR 2800 ++

Features

1 day

8 modules

10 intakes

Full life-time access

English

Non-Technical: 50 pax

Target Audience

engineers

managers

executives

Methodologies

lecture

slides

labs

case studies

Subsidies

What you'll learn

Create a Strategy Map linking strategic objectives to KPIs
Understand the fundamentals of Balanced Scorecard and Strategic Mapping
Identify metrics for each KPI and set targets
Communicate and implement the Balanced Scorecard effectively
Develop a strategic plan based on the organization's vision and mission
Use Strategy Maps for informed decision-making
Apply strategy mapping principles to real-world challenges
Align organizational strategies with operational activities

Why should you attend?

This course provides an in-depth exploration into the methodologies and practical applications of Balanced Scorecard and Strategic Mapping, tools essential for aligning organizational strategy with operational activities. Participants will begin by understanding the fundamental concepts of Balanced Scorecard and Strategic Mapping, including their importance in ensuring that an organization's strategic objectives are accurately translated into actionable operations. Following this foundational knowledge, the course delves into the process of developing a strategic plan by identifying the organization's vision and mission, key performance indicators (KPIs), and strategic objectives. This sets the stage for creating a Strategy Map, a visual representation that links strategic objectives to KPIs and outlines the cause-and-effect relationships between different objectives. The course further guides participants through the creation of a Balanced Scorecard, detailing how to identify metrics for each KPI and set achievable targets. Emphasis is placed on using these tools to inform decision-making processes, align decisions with strategic goals, and identify potential risks and opportunities. The final sections focus on implementing and communicating the Balanced Scorecard, engaging stakeholders in the process, and applying these principles to real-world organizational challenges through case studies.

Course Syllabus

Day 1

Module 1

Module 2

Short Break

15 mins

Module 3

Module 4

Recap and Q&A

15 mins

Lunch

1 hour

Module 5

Module 6

Short Break

15 mins

Module 7

Module 8

Recap and Q&A

15 mins

End of Day 1

Ratings and Reviews

( 0 ratings )

( 0 reviews )

Instructor

Dr. Esther Suria Kala ICT & Cybersecurity Training Expert

Trainer Profile

TTT Certificate

Dr. Esther Suria Kala is a highly accomplished ICT consultant and corporate trainer with nearly 30 years of extensive experience in information technology, project management, and organizational development. As the founder of Angel Software Solutions, she has established herself as a versatile and dedicated professional who delivers cutting-edge training solutions across Malaysia and internationally.

Her academic credentials are exceptional, including a PhD in Psychology with a focus on Human Behaviour and Human Resources, an MBA in Finance, and degrees in both Computer Science and Human Resources. Currently pursuing a second PhD in IT Information Security, Dr. Esther demonstrates an unwavering commitment to continuous learning and staying at the forefront of technological advancement. Her educational foundation is complemented by an impressive array of professional certifications, including Microsoft Certified Trainer (MCT), CISSP, ITIL, SAP Certified Associate, Certified Cyber Security Professional, Data Scientist, AI Engineering, and ECBA certifications.

Dr. Esther's technical expertise spans an extensive range of domains, from traditional programming languages like Java, C++, and PHP to modern technologies including Python, AI coding, machine learning, RPA, and IR 4.0 microservices. She is proficient in database management systems including Microsoft SQL Server and Oracle, web development frameworks, and enterprise solutions like SAP Crystal Reports and SharePoint Server. Her knowledge extends to cybersecurity, ethical hacking, network administration, and data analytics, making her uniquely qualified to address both technical and strategic business challenges.

As a trainer, Dr. Esther excels in bridging the gap between technical complexity and practical application. She delivers comprehensive training programs for both IT and non-IT professionals, covering everything from software development and cloud computing to soft skills such as digital marketing, business analysis, customer service, and project management. Her ability to communicate effectively in both English and Bahasa Malaysia enables her to connect with diverse audiences across different organizational levels.

Her impressive client portfolio includes leading organizations such as Maybank, Telekom Malaysia, Malaysian Airlines, Tenaga Nasional Berhad, Bank Negara, Ministry of Education, Ministry of Finance, and numerous multinational corporations. This extensive experience across banking, telecommunications, government, aviation, and technology sectors demonstrates her adaptability and deep understanding of varied industry requirements. Recognized with the Outstanding Achievement Award in Information Technology from University Malaya in 2013, Dr. Esther continues to empower organizations through innovative training solutions that drive digital transformation and professional excellence.

225 Courses

English, Malay, Hindi, German, Tamil

30 Years

( 0 ratings )

( 0 reviews )

Instructor

Kuan Chi Meng Management Consultant & Leadership Development Expert

Trainer Profile

TTT Certificate

TTT Accreditation

Dr. Kuan Chi Meng is a distinguished management consultant and HRD Corp Accredited Trainer with over 30 years of professional experience spanning multinational organizations across diverse industries. His extensive career includes leadership roles such as General Manager, Country Manager, Head of Sales, and National Sales Manager with renowned companies including Schneider Electric, Schutz, Jungheinrich, and Munters. As a trained engineer who evolved into a Subject Matter Expert, Dr. Kuan brings a unique blend of technical acumen and strategic business insight to his training and consulting practice. Holding a Doctor of Business Administration from Universiti Utara Malaysia (2024) and an MBA from the University of East London (2004), Dr. Kuan is currently pursuing his Master of Laws in Business Law from the International Islamic University Malaysia. His academic credentials are complemented by published research in international peer-reviewed journals, including work on managerial coaching and organizational performance. His doctoral thesis explored the relationship between managerial coaching, coachability, and employee work performance, demonstrating his commitment to evidence-based management practices. Dr. Kuan's training expertise encompasses essential management skills, sales management, strategic key account management, consultative selling, leadership development, and managerial coaching. His flagship program, "Mastering Essential Management Skills," is particularly sought-after and uniquely integrates Gen AI into modern management practices. As an IAC Masteries Practitioner Coach and CCSD Certified ESG Associate, he delivers comprehensive training programs that bridge theoretical frameworks with practical application. With nearly 20 years of training experience as both an internal and external facilitator, Dr. Kuan excels at developing leadership capabilities and driving organizational performance improvements. Currently operating through Credo Consulting & Coaching, Dr. Kuan provides management consulting, leadership development, sales coaching, and business advisory services. He also supervises PhD and DBA students in their research endeavors, sharing his expertise in strategic planning, leadership, management, marketing, and organizational development. His passion for continuous learning and research-driven approaches makes him an invaluable resource for organizations seeking to develop their management talent and achieve sustainable competitive advantage.

11 Courses

English

30 Years

( 0 ratings )

( 0 reviews )

FAQ

Frequently Asked Questions About This Course

What will I learn in this Strategy Mapping course?

What are the prerequisites for this course?

Who should attend this Strategy Mapping course?

How long is the course and what teaching methods are used?

Will I receive a certification upon completion?

What practical skills will I gain from this course?

How will this course benefit my organization?

Where is the training conducted?

Can international participants join this course?

What is the difference between public, corporate, and training provider pricing?

Do I have to pay right away?

I just enrolled in an intake. Does that mean I can attend the course on that date?

What happens if quorum for an intake is not reached?

Why should you attend?

What you'll learn

Create a Strategy Map linking strategic objectives to KPIs
Understand the fundamentals of Balanced Scorecard and Strategic Mapping
Identify metrics for each KPI and set targets
Communicate and implement the Balanced Scorecard effectively
Develop a strategic plan based on the organization's vision and mission
Use Strategy Maps for informed decision-making
Apply strategy mapping principles to real-world challenges
Align organizational strategies with operational activities

Course Syllabus

Day 1

Module 1

Module 2

Short Break

15 mins

Module 3

Module 4

Recap and Q&A

15 mins

Lunch

1 hour

Module 5

Module 6

Short Break

15 mins

Module 7

Module 8

Recap and Q&A

15 mins

End of Day 1

We price match