LRF596

Legal & Regulatory Framework in Credit & Collections Course

Q: What will I learn in this course?

In this course, you will gain comprehensive knowledge of the legal and regulatory frameworks governing credit control and collections. You'll learn about key laws such as the Contracts Act, Limitation Act, Insolvency Act, and consumer protection laws. The course covers practical skills including drafting demand letters, negotiation techniques, court procedures, and enforcement mechanisms like wage garnishment and asset seizure. You'll also learn to design compliant credit policies, understand regulatory compliance requirements, and develop risk management strategies to minimize organizational exposure.

Q: What are the prerequisites for this course?

This intermediate-level course is designed for mid-level managers and requires an undergraduate qualification. While specific prior experience in credit control isn't mandatory, participants should have a basic understanding of business operations and some exposure to financial or legal concepts. The course is ideal for professionals working in credit management, collections, finance, or legal departments who want to deepen their understanding of the regulatory landscape.

Q: How is this course delivered and what teaching methods are used?

This 2-day course uses a variety of interactive teaching methodologies including lectures, slide presentations, case studies, group assignments, group discussions, and Q&A sessions. You'll engage in hands-on activities such as analyzing sample credit control policies, role-playing exercises to navigate compliance checks, and practical sessions on pre-litigation steps. The course emphasizes experiential learning through real-world scenarios and reflective practice sessions.

Q: Will I receive a certificate upon completion?

This course does not offer a formal certification upon completion. However, you will gain valuable knowledge and practical skills that can be immediately applied in your professional role. The course focuses on building competency in legal and regulatory compliance for credit and collections rather than providing a formal credential.

Q: What practical skills will I develop during the course?

You'll develop essential practical skills including drafting effective demand letters, negotiating with debtors within legal boundaries, understanding court procedures for debt recovery, and implementing enforcement mechanisms while considering debtor protections. The course also focuses on designing compliant credit policies, conducting compliance checks, resolving ethical dilemmas, and developing effective communication techniques for consumer collections.

Q: How does this course address regulatory compliance and risk management?

The course provides comprehensive coverage of regulatory compliance by examining the roles of regulatory bodies and industry standards that guide ethical practices in collections. You'll learn to identify and mitigate legal and operational risks associated with poor compliance, understand consumer protection regulations, and develop strategies to ensure continuous compliance monitoring. Risk management strategies are integrated throughout the curriculum to minimize organizational exposure.

Q: What makes this course different from basic credit management training?

This intermediate-level course goes beyond basic credit management by focusing specifically on the legal and regulatory framework governing credit control and collections. It provides in-depth analysis of key legislation, practical litigation procedures, enforcement mechanisms, and ethical considerations. The course combines theoretical knowledge with hands-on exercises, role-playing scenarios, and case studies that integrate legal, regulatory, and ethical considerations, making it ideal for professionals who need to navigate complex compliance requirements.

Q: Where is the training conducted?

Our online trainings are conducted usually using Zoom or Google Meet. Our physical trainings are normally held in Common Ground, Bangsar South .

Q: Can international participants join this course?

Please check the Available in section to see which countries the course is available in. If your country is not listed, please contact us.

Q: What is the difference between public, corporate, and training provider pricing?

Public pricing : applies for individuals signing up from different companies. Corporate pricing : applies if a company wants to have an intake for its employees only. Training provider pricing : applies only for other training providers looking to hire our trainers and use our content. Our content has a licensing fee.

Master the complexities of credit control and collections within a robust legal framework. Join our expertly designed program to gain in-depth knowledge of key laws governing debt recovery, regulatory compliance, risk management, and consumer rights. Engage in practical exercises to enhance your skills in negotiation, litigation procedures, and policy development for effective credit management.

Available in:
Malaysia

Face-to-Face Nov 11-12, 2026 9:00 AM - 5:00 PM Navin Manghan Dewandas

Created: May 18th 2025, 4:52 AM MYT Last Modified: November 2nd 2026, 6:04 AM MYT

intermediate

Legal & Regulatory Framework in Credit & Collections

We price match

Public Pricing

MYR 3500

Corporate Pricing

Pax:

Training Fees: MYR 6500/day

Total Fees: MYR 13000 ++

Training Provider Pricing

Pax:

Training Fees: MYR 2800/day

Material Fees: MYR 600

Total Fees: MYR 6200 ++

Features

2 days

16 modules

Full life-time access

English

Technical: 25 pax

Target Audience

managers

Methodologies

lecture

slides

case studies

group assignment

group discussion

q&A

Subsidies

What you'll learn

Explore regulatory compliance requirements and industry standards.
Design compliant credit policies aligned with legal requirements.
Understand the importance of credit control and collections within a legal framework.
Develop practical skills in drafting demand letters and negotiating with debtors.
Identify key laws governing credit agreements and debt recovery processes.
Enhance risk management strategies to minimize organizational exposure.
Analyze enforcement mechanisms while considering debtor protections.

TTT Accreditation

Navin Manghan Dewandas is an accomplished legal and business consultant, senior corporate trainer, and digital transformation advocate with more than 21 years of dynamic experience across legal, corporate, and education sectors. As an HRD Corp Certified Trainer and Certified Data Protection Officer, he brings a unique blend of legal expertise, business acumen, and educational innovation to his training programs. Currently serving as Senior Manager of Business Development at BAC Education Group, Navin leads key initiatives in Digital Transformation, Industry 4.0, and Digital Business. He is instrumental in building and nurturing partnerships with government-linked companies (GLCs), multinational corporations (MNCs), and government ministries, leveraging available grants and funding to support Malaysia's human capital development and future-ready workforce initiatives. His strategic insight and innovative thinking have made him a key driver in creating and executing education and talent development platforms aligned with government grants, digital economy agendas, and corporate learning frameworks. Navin's professional journey includes significant leadership roles such as Regulatory Legal & Compliance Manager and Business Director at MULA Advisory Sdn Bhd, where he provided expertise in compliance, legal matters, and business development within financial services and capital markets. As Vice President for M.I.T Academy Sdn Bhd, he successfully drove nationwide TVET training programs and initiated the setup of an International School. He also co-founded STEMERA Sdn Bhd, an EdTech startup focused on bridging skills gaps through digital learning platforms, with his innovative work featured at prestigious global conferences including RISE Conference 2018 and Blockchain Consensus 2018. As a trainer, Navin specializes in diverse areas including Legal Practices (Business Law, Contract Law, PDPA, ABAC), Digital Transformation (Google Workspace, AI-driven Digital Communication), Corporate Skills (Procurement, Negotiation, Business Development), and Entrepreneurship. His training approach combines practical legal knowledge with digital readiness, empowering individuals and organizations to thrive in today's competitive landscape. With qualifications including an LLB (Hons) from University of Hertfordshire and a Professional Diploma in International Arbitration, Navin is dedicated to lifelong learning and fostering innovation through education that aligns with the demands of a rapidly evolving digital economy.

11 Students

23 Courses

English, Malay

21 Years

( 1 ratings )

100%

( 1 reviews )

Instructor Reviews

Navin Manghan Dewandas

Digital Transformation & Legal Training Expert

"Gained a lot of knowledge from the trainer!"

"It helps me to understand and deepen my knowledge especially on the Data Protection in Malaysia (PDPA)."

FAQ

Frequently Asked Questions About This Course

What will I learn in this course?

What are the prerequisites for this course?

How is this course delivered and what teaching methods are used?

Will I receive a certificate upon completion?

What practical skills will I develop during the course?

How does this course address regulatory compliance and risk management?

What makes this course different from basic credit management training?

Where is the training conducted?

Can international participants join this course?

What is the difference between public, corporate, and training provider pricing?

Do I have to pay right away?

I just enrolled in an intake. Does that mean I can attend the course on that date?

What happens if quorum for an intake is not reached?

Why should you attend?

What you'll learn

Explore regulatory compliance requirements and industry standards.
Design compliant credit policies aligned with legal requirements.
Understand the importance of credit control and collections within a legal framework.
Develop practical skills in drafting demand letters and negotiating with debtors.
Identify key laws governing credit agreements and debt recovery processes.
Enhance risk management strategies to minimize organizational exposure.
Analyze enforcement mechanisms while considering debtor protections.

End of Day 2