Certified Systems Thinking for SME Excellence

Dr. Nishail Lilaram is an accomplished academic professional and certified trainer with extensive expertise in business education, human resource management, and organizational psychology. Currently serving as a Senior Teaching Fellow at Monash University Malaysia, she brings a unique combination of academic excellence and practical industry experience to her teaching practice. With a Doctor of Philosophy in Management specializing in Human Resource Management from Universiti Tun Abdul Razak, Dr. Lilaram has established herself as both an educator and researcher. Her academic credentials include a Master's degree in Strategic Human Resource Management (CGPA: 3.71) and a Bachelor of Business and Commerce in Accounting from Monash University Malaysia. Her research contributions are evidenced by multiple publications in indexed journals, focusing on psychological well-being in the workplace, sexual harassment prevention, and employee welfare in the Malaysian manufacturing sector. Dr. Lilaram's professional teaching experience spans multiple prestigious institutions since 2021, including Monash University Malaysia, Brickfields Asia College, SEGI College Kuala Lumpur, and Columbia International School. She has demonstrated proficiency in curriculum development, lesson planning, student assessment, and academic counselling. Her teaching portfolio encompasses business studies, accounting, and human resource management courses at various academic levels, including IGCSE and tertiary education. She excels at creating engaging learning environments that promote self-directed learning and student success. Beyond academia, Dr. Lilaram possesses valuable industry experience, having served as a Human Resource Executive at Retro AV Productions and as a Business Development Manager at T Pro Agency. This practical background enriches her teaching with real-world insights into HR operations, recruitment processes, employee relations, and business development strategies. Her hands-on experience in managing employee records, conducting interviews, and overseeing onboarding processes provides students with relevant, applicable knowledge. As a certified trainer who has completed Train The Trainer certification, Dr. Lilaram employs efficient teaching strategies that accommodate diverse learning styles and backgrounds. Her demonstrated skills include excellent communication in English and Malay, proficiency in Microsoft Office applications, strong negotiation abilities, and the capacity to work independently while maintaining a people-oriented approach. Her commitment to professional development is evident through her participation in training programs covering ethics, sustainable development goals, and professional transitions, making her a well-rounded educator prepared to deliver comprehensive software and business training programs.

Mohd Fauzi Janal is a seasoned professional learning facilitator with over 30 years of comprehensive experience in human resources management and organizational development across diverse industrial sectors including manufacturing, solid waste management, and financial planning. Since 1996, he has built an impressive career trajectory that spans multiple leadership roles, from Human Resource Assistant to Executive positions in Learning & Development. As a Master Practitioner Learning Facilitator and HRD Corp Accredited Trainer, Fauzi has successfully conducted and facilitated over 400 training and learning sessions since 2016. His expertise encompasses critical areas such as Communication Skills, Team Building, Excellence Work Culture, and Effective Supervisory Skills. His extensive certification portfolio includes credentials as a Certified Business NLP Practitioner (NFNLP, USA), Certified SOIF Coach, and Certified NLP Coach, demonstrating his commitment to continuous professional development and mastery of advanced training methodologies. Fauzi's training programs have made significant impact across a wide spectrum of organizations, from multinational corporations like Samsung Electronics, Honda Malaysia, and ON Semiconductor to government institutions such as Tentera Udara Di Raja Malaysia and educational establishments. His diverse client portfolio of over 40 organizations showcases his versatility and ability to adapt training solutions to various organizational cultures and requirements. Currently serving as Executive for Learning & Development at CTRM Aero Composite Sdn Bhd and Managing Consultant at Excellence Mind Training & Consultancy, Fauzi combines practical industry experience with proven training delivery capabilities. His academic foundation includes an Executive Diploma in Human Resource Management from London Examination Board, UK, complemented by multiple professional certifications that enhance his credibility as a learning facilitator. Fauzi's unique blend of extensive HR management experience, advanced training certifications, and proven track record in delivering high-impact learning programs makes him an invaluable asset for organizations seeking to enhance their workforce capabilities and organizational excellence.

Dr. Rajendaran Vairavan is a dynamic and highly accomplished professional trainer with over 14 years of experience in coaching, mentoring, teaching, and delivering impactful training programs across diverse audiences. He holds a PhD in Microelectronics Engineering from Universiti Malaysia Perlis and brings a unique blend of technical expertise and real-world financial insight to every learning experience. As a Licensed Financial Planner registered with both Bank Negara Malaysia and the Securities Commission, he specializes in financial literacy, personal wealth management, and strategic financial planning for professionals, entrepreneurs, and students. Dr. Rajendaran is a Certified National Competency Standard Train The Trainer (NCS TTT) accredited under NCS-004:2017 by the Jabatan Pembangunan Kemahiran (JPK), Kementerian Sumber Manusia, and an HRDC Accredited Trainer (Trainer ID: 52830). He also holds prestigious certifications including Certified Financial Planner (CFP®), Islamic Financial Planner (IFP®), and Associate Estate Planning Practitioner (AEPP®). His professional credentials are complemented by his role as a Franchisee of Rockwills and his membership with the Financial Planning Association of Malaysia (FPAM). Throughout his career, Dr. Rajendaran has delivered numerous high-impact training sessions and workshops at leading institutions including Infrastructure University Kuala Lumpur, Heriot-Watt University Malaysia, Sunway University, and YMCA Kuala Lumpur. His sessions are characterized by a storytelling-based and action-oriented approach that incorporates real-world case studies, interactive budgeting activities, and facilitated live planning sessions. He aligns his training methodology with adult learning principles (Andragogy) and Kolb's experiential learning model, ensuring participants gain practical, actionable insights. Dr. Rajendaran has been featured in prominent Malaysian media outlets including Free Malaysia Today and The Star Malaysia, where he has provided expert commentary on financial planning, debt management, and bankruptcy trends. His thought leadership and advocacy for financial literacy have positioned him as a trusted voice in the financial planning community. He has conducted workshops supported by the Malaysian Financial Planning Advisers Association (MFPAA) and the Capital Market Development Fund (CMDF), reaching hundreds of participants across different backgrounds. Beyond financial literacy, Dr. Rajendaran is passionate about teaching across a broad spectrum of subjects and is open to conducting customized workshops in diverse areas. His versatile expertise spans communication, leadership, strategic thinking, and personal development. His true passion lies in facilitating meaningful learning experiences that foster growth, build confidence, and empower individuals regardless of their starting point. With his relatable delivery style, certified excellence, and results-driven approach, Dr. Rajendaran consistently delivers high engagement and measurable outcomes in both in-person and online training formats.