Business Case Writing Course - Master Professional Documentation

Dr. Esther Suria Kala is a highly accomplished ICT consultant and corporate trainer with nearly 30 years of extensive experience in information technology, project management, and organizational development. As the founder of Angel Software Solutions, she has established herself as a versatile and dedicated professional who delivers cutting-edge training solutions across Malaysia and internationally. Her academic credentials are exceptional, including a PhD in Psychology with a focus on Human Behaviour and Human Resources, an MBA in Finance, and degrees in both Computer Science and Human Resources. Currently pursuing a second PhD in IT Information Security, Dr. Esther demonstrates an unwavering commitment to continuous learning and staying at the forefront of technological advancement. Her educational foundation is complemented by an impressive array of professional certifications, including Microsoft Certified Trainer (MCT), CISSP, ITIL, SAP Certified Associate, Certified Cyber Security Professional, Data Scientist, AI Engineering, and ECBA certifications. Dr. Esther's technical expertise spans an extensive range of domains, from traditional programming languages like Java, C++, and PHP to modern technologies including Python, AI coding, machine learning, RPA, and IR 4.0 microservices. She is proficient in database management systems including Microsoft SQL Server and Oracle, web development frameworks, and enterprise solutions like SAP Crystal Reports and SharePoint Server. Her knowledge extends to cybersecurity, ethical hacking, network administration, and data analytics, making her uniquely qualified to address both technical and strategic business challenges. As a trainer, Dr. Esther excels in bridging the gap between technical complexity and practical application. She delivers comprehensive training programs for both IT and non-IT professionals, covering everything from software development and cloud computing to soft skills such as digital marketing, business analysis, customer service, and project management. Her ability to communicate effectively in both English and Bahasa Malaysia enables her to connect with diverse audiences across different organizational levels. Her impressive client portfolio includes leading organizations such as Maybank, Telekom Malaysia, Malaysian Airlines, Tenaga Nasional Berhad, Bank Negara, Ministry of Education, Ministry of Finance, and numerous multinational corporations. This extensive experience across banking, telecommunications, government, aviation, and technology sectors demonstrates her adaptability and deep understanding of varied industry requirements. Recognized with the Outstanding Achievement Award in Information Technology from University Malaya in 2013, Dr. Esther continues to empower organizations through innovative training solutions that drive digital transformation and professional excellence.

Habil Hadi Mohammed is a highly skilled Mechanical Engineer and Research Fellow specializing in advanced manufacturing technologies, with particular expertise in additive manufacturing, 3D printing, and functionally graded materials (FGM). Currently pursuing his PhD in Biomedical Engineering at Universiti Putra Malaysia (UPM), he combines strong academic credentials with practical engineering experience to deliver innovative solutions across multiple industries. With a Master's degree in Manufacturing Systems Engineering (CGPA 3.81/4) and a Bachelor's in Mechanical Engineering, Habil has established himself as an expert in the rapidly evolving field of additive manufacturing. His research focuses on cutting-edge topics including multi-material 3D printing, material extrusion processes, and surface finishing techniques for FDM printed parts. His work has been recognized at international conferences in Slovenia, Malaysia, and Hong Kong, where he has presented papers on FGM implementation and material flow control in additive manufacturing. As a Research Fellow at UPM since 2021, Habil has demonstrated exceptional capabilities in software development, automation, and prototype design. He has successfully developed software for multi-material FGM 3D printers, designed automated sports equipment, and created hydroponic plant systems. His current role as a Developer Engineer for an international Swiss company showcases his ability to bridge theoretical knowledge with practical application, where he designs, programs, and develops machines using both 3D printing and conventional manufacturing techniques. Habil's technical proficiency spans multiple programming languages including Python, C/C++, Arduino, XCode, and Swift, complemented by expertise in CAD software such as AutoCAD, Fusion360, ANSYS, and SolidWorks. His analytical skills are enhanced by proficiency in data analysis tools including Minitab, SPSS, and Python. Beyond technical skills, his management experience as an Area Manager demonstrates strong leadership abilities, having successfully doubled sales through strategic planning and employee training. Multilingual and culturally adaptable, Habil brings a unique global perspective to engineering challenges, making him an invaluable asset for organizations seeking innovation in manufacturing technology and engineering education.

Dr. Engr. Waqar Tariq is a certified Project Management Professional (PMP®) and HRDC Malaysia-accredited trainer who brings a unique blend of academic excellence and practical industry expertise to every training engagement. With a PhD in Project Management from University Putra Malaysia and professional engineering credentials, he has established himself as a leading authority in operations management, project delivery, corporate communication, and organizational leadership across multiple continents. Throughout his distinguished career, Dr. Tariq has trained and consulted with professionals and organizations across Southeast Asia, the Gulf region, Australia, and the United Kingdom. His expertise spans a comprehensive range of critical business domains including operations management with focus on process design, lean operations, and JIT systems; advanced project management incorporating CPM, PERT, agile methodologies, and risk management; and corporate communication encompassing executive communication, negotiation, presentation skills, and stakeholder engagement. He is particularly recognized for his work in data-backed decision making, digital transformation, AI integration in operations, and strategic leadership during organizational change. What distinguishes Dr. Tariq as a trainer is his commitment to bridging academic rigor with industry practice. He designs and delivers highly engaging, practical training programs built around real-world case studies, simulations, and applied exercises that ensure participants gain immediately implementable skills. His training portfolio includes modules on corporate communication and negotiation, executive presentation, stakeholder engagement, change management, digital transformation, risk management, business continuity planning, and both fundamental and advanced project management practices. Participants consistently praise Dr. Tariq's ability to deliver complex topics with clarity and structure, his use of relevant industry examples to connect theory with practice, and his mentorship approach that extends beyond the classroom. His training methodology focuses on building confidence through practical assignments while strengthening communication and decision-making capabilities that directly impact organizational performance. Dr. Tariq views himself as a partner in growth, dedicated to helping individuals and organizations transform challenges into opportunities through better operations, stronger leadership, and clearer communication, creating lasting impact with every program he delivers.