Business Analysis Fundamentals

Ms. Sumitha Kannan is a highly distinguished Certified Professional Trainer & Quality Auditor with over 30 years of expertise in strategic quality management, particularly within the realms of Japanese and US-based multinational corporations and Electronic Manufacturing Service providers. She holds an MSc in Strategic Quality Management from the University of Portsmouth, UK, where her influential dissertation was published and widely cited. A senior member of the American Society for Quality (ASQ) and the International Professional Managers Association (IPMA), UK, she possesses certifications as an ASQ Certified Manager of Quality/Organizational Excellence and ASQ Certified Quality Auditor. Her practical experience is vast, having implemented significant quality-based initiatives such as the establishment of an SME program to enrich employee skills and leading the inaugural World Quality Month event that underscored quality as a collective responsibility. She played a pivotal role in achieving ISO13485 and ESDS20:20 certifications concurrently through adept cross-functional team collaboration. Furthermore, Ms. Kannan has facilitated numerous training sessions on various quality topics aimed at elevating organizational excellence. Her commitment extends to crafting tailored training programs that address specific organizational needs while enhancing overall customer satisfaction and competitive advantage.

Salam Khan is a seasoned corporate trainer and technology practitioner with over two decades of comprehensive experience spanning agile methodologies, data management, product delivery, and business strategy. His unique value proposition lies in combining real-world industry experience with exceptional training capabilities, having worked across diverse markets including Australia, the Middle East, and Southeast Asia with both startups and enterprise-level organizations. Throughout his distinguished career, Salam has delivered impactful training programs for prestigious organizations including Emirates Airlines, PWC Academy UAE, Sepang Circuit Malaysia, Myer, NAB, ANZ, Kind Corner, and 9T5. His training philosophy centers on creating practical, engaging, and outcome-focused learning experiences that translate directly into workplace performance improvements. Whether facilitating large-scale agile transformations, upskilling product teams, or enhancing the capabilities of business analysts and technical writers, Salam designs sessions that are immediately applicable and relevant to participants' daily challenges. Salam's technical foundation is anchored by a Bachelor of Science in Computer Science, complemented by an impressive array of industry certifications that demonstrate his commitment to continuous learning and professional excellence. His credentials include Certified Data Management Professional (CDMP), SAFe Program Consultant (SPC), Professional Scrum Master (PSM), Professional Scrum Product Owner (PSPO), Professional Agile Leader (PAL-E), and Data & AI DSPM Fundamentals certification. What sets Salam apart as a trainer is his hands-on practitioner background, ensuring that his training content is grounded in real-world application rather than theoretical concepts alone. His experience working in the trenches with global teams provides him with invaluable insights into the practical challenges organizations face when implementing agile practices, managing data initiatives, and driving digital transformation. This practical expertise enables him to deliver training that resonates with participants and drives measurable business outcomes, making him an invaluable asset for organizations seeking to enhance their team capabilities through expert-led professional development programs.