GenAI Training for Customer Service & Support Staff
Unlock the power of Generative AI for your customer-facing roles! Enroll in our specialized training program designed to equip you with essential skills in prompt engineering, RFP generation, report drafting, and creating stunning presentations and infographics using cutting-edge AI tools.
Public Pricing
Training Provider Pricing
Pax:
Features
Subsidies
What you'll learn
- Understand key concepts and differences between traditional AI and Generative AI.
- Generate Requests for Proposals (RFPs) and reports through prompt engineering.
- Develop hands-on experience in crafting prompts using popular GenAI tools.
- Create visually appealing presentations and infographics using AI tools.
- Learn practical applications of GenAI in sales, customer service, and account management.
- Apply learned skills directly to real-world scenarios.
- Master the basics of prompt engineering for generating effective AI content.
Why should you attend?
In this course, participants will gain a comprehensive understanding of Generative AI (GenAI) and its applications in customer-facing roles. The course begins with an introduction to the fundamental concepts of GenAI, highlighting the differences between traditional AI and GenAI. Participants will explore practical examples of how GenAI can be utilized in sales, customer service, and account management to enhance efficiency and productivity. The next module delves into the basics of prompt engineering, a crucial skill for generating effective AI content. Participants will learn about the role of prompts, the distinction between simple and complex prompts, and how to craft effective prompts for various use cases. Hands-on activities will allow participants to create and test their own prompts using popular GenAI tools such as ChatGPT, Claude, or Mistral. Following this, the course covers the application of GenAI in generating Requests for Proposals (RFPs) and reports. Participants will engage in hands-on exercises to engineer prompts for RFPs and draft reports for hypothetical clients. This practical approach ensures that participants can apply their skills directly to real-world scenarios. Finally, the course explores the creation of presentations and infographics using AI tools like Canva. Participants will learn about the benefits of using AI for visual content creation and engage in step-by-step activities to build presentations or infographics based on given topics. By the end of the course, participants will be equipped with valuable skills to leverage GenAI in their everyday tasks.
Course Syllabus
Short Break
15 minsRecap and Q&A
15 minsRatings and Reviews
Instructor
Instructor
Dr. Esther Suria Kala is a highly accomplished ICT consultant and corporate trainer with nearly 30 years of extensive experience in information technology, project management, and organizational development. As the founder of Angel Software Solutions, she has established herself as a versatile and dedicated professional who delivers cutting-edge training solutions across Malaysia and internationally.
Her academic credentials are exceptional, including a PhD in Psychology with a focus on Human Behaviour and Human Resources, an MBA in Finance, and degrees in both Computer Science and Human Resources. Currently pursuing a second PhD in IT Information Security, Dr. Esther demonstrates an unwavering commitment to continuous learning and staying at the forefront of technological advancement. Her educational foundation is complemented by an impressive array of professional certifications, including Microsoft Certified Trainer (MCT), CISSP, ITIL, SAP Certified Associate, Certified Cyber Security Professional, Data Scientist, AI Engineering, and ECBA certifications.
Dr. Esther's technical expertise spans an extensive range of domains, from traditional programming languages like Java, C++, and PHP to modern technologies including Python, AI coding, machine learning, RPA, and IR 4.0 microservices. She is proficient in database management systems including Microsoft SQL Server and Oracle, web development frameworks, and enterprise solutions like SAP Crystal Reports and SharePoint Server. Her knowledge extends to cybersecurity, ethical hacking, network administration, and data analytics, making her uniquely qualified to address both technical and strategic business challenges.
As a trainer, Dr. Esther excels in bridging the gap between technical complexity and practical application. She delivers comprehensive training programs for both IT and non-IT professionals, covering everything from software development and cloud computing to soft skills such as digital marketing, business analysis, customer service, and project management. Her ability to communicate effectively in both English and Bahasa Malaysia enables her to connect with diverse audiences across different organizational levels.
Her impressive client portfolio includes leading organizations such as Maybank, Telekom Malaysia, Malaysian Airlines, Tenaga Nasional Berhad, Bank Negara, Ministry of Education, Ministry of Finance, and numerous multinational corporations. This extensive experience across banking, telecommunications, government, aviation, and technology sectors demonstrates her adaptability and deep understanding of varied industry requirements. Recognized with the Outstanding Achievement Award in Information Technology from University Malaya in 2013, Dr. Esther continues to empower organizations through innovative training solutions that drive digital transformation and professional excellence.
Instructor Reviews
Mohammad Mehdi Lotfinejad
Chief Data Officer & Data Science Trainer"Mehdi and I worked on several projects with company such as Petronas , Shell and CIMB Regional ETC. I must say Mehdi's training was highly appreciated by our clients as he was able to exhibit in full display his vast knowledge as a Data professional. I would highly recommend him to anyone looking for a top tier training expert."
"Not only knowledgeable but also having hands dirty on what he knows Friendly and building networks quickly."
"I had the pleasure of working with Mehdi together on some high-level initiatives such as the Petronas data scientist program and Shell's project to become a data-driven organization. During these projects, Mehdi received numerous accolades for his ability to share his knowledge and mentor up-and-coming data scientists. Based on our shared experiences, I have no hesitation in recommending Mehdi for any project or position he may be considered for."
FAQ
Frequently Asked Questions About This Course
Courses you may like
Why should you attend?
In this course, participants will gain a comprehensive understanding of Generative AI (GenAI) and its applications in customer-facing roles. The course begins with an introduction to the fundamental concepts of GenAI, highlighting the differences between traditional AI and GenAI. Participants will explore practical examples of how GenAI can be utilized in sales, customer service, and account management to enhance efficiency and productivity. The next module delves into the basics of prompt engineering, a crucial skill for generating effective AI content. Participants will learn about the role of prompts, the distinction between simple and complex prompts, and how to craft effective prompts for various use cases. Hands-on activities will allow participants to create and test their own prompts using popular GenAI tools such as ChatGPT, Claude, or Mistral. Following this, the course covers the application of GenAI in generating Requests for Proposals (RFPs) and reports. Participants will engage in hands-on exercises to engineer prompts for RFPs and draft reports for hypothetical clients. This practical approach ensures that participants can apply their skills directly to real-world scenarios. Finally, the course explores the creation of presentations and infographics using AI tools like Canva. Participants will learn about the benefits of using AI for visual content creation and engage in step-by-step activities to build presentations or infographics based on given topics. By the end of the course, participants will be equipped with valuable skills to leverage GenAI in their everyday tasks.
What you'll learn
- Understand key concepts and differences between traditional AI and Generative AI.
- Generate Requests for Proposals (RFPs) and reports through prompt engineering.
- Develop hands-on experience in crafting prompts using popular GenAI tools.
- Create visually appealing presentations and infographics using AI tools.
- Learn practical applications of GenAI in sales, customer service, and account management.
- Apply learned skills directly to real-world scenarios.
- Master the basics of prompt engineering for generating effective AI content.
Course Syllabus
Short Break
15 minsRecap and Q&A
15 minsInstructor Reviews
Mohammad Mehdi Lotfinejad
Chief Data Officer & Data Science Trainer"Mehdi and I worked on several projects with company such as Petronas , Shell and CIMB Regional ETC. I must say Mehdi's training was highly appreciated by our clients as he was able to exhibit in full display his vast knowledge as a Data professional. I would highly recommend him to anyone looking for a top tier training expert."
"Not only knowledgeable but also having hands dirty on what he knows Friendly and building networks quickly."
"I had the pleasure of working with Mehdi together on some high-level initiatives such as the Petronas data scientist program and Shell's project to become a data-driven organization. During these projects, Mehdi received numerous accolades for his ability to share his knowledge and mentor up-and-coming data scientists. Based on our shared experiences, I have no hesitation in recommending Mehdi for any project or position he may be considered for."
Public Pricing
Training Provider Pricing
Pax:
Features
Subsidies
Ratings and Reviews
Instructors
Dr. Esther Suria Kala is a highly accomplished ICT consultant and corporate trainer with nearly 30 years of extensive experience in information technology, project management, and organizational development. As the founder of Angel Software Solutions, she has established herself as a versatile and dedicated professional who delivers cutting-edge training solutions across Malaysia and internationally.
Her academic credentials are exceptional, including a PhD in Psychology with a focus on Human Behaviour and Human Resources, an MBA in Finance, and degrees in both Computer Science and Human Resources. Currently pursuing a second PhD in IT Information Security, Dr. Esther demonstrates an unwavering commitment to continuous learning and staying at the forefront of technological advancement. Her educational foundation is complemented by an impressive array of professional certifications, including Microsoft Certified Trainer (MCT), CISSP, ITIL, SAP Certified Associate, Certified Cyber Security Professional, Data Scientist, AI Engineering, and ECBA certifications.
Dr. Esther's technical expertise spans an extensive range of domains, from traditional programming languages like Java, C++, and PHP to modern technologies including Python, AI coding, machine learning, RPA, and IR 4.0 microservices. She is proficient in database management systems including Microsoft SQL Server and Oracle, web development frameworks, and enterprise solutions like SAP Crystal Reports and SharePoint Server. Her knowledge extends to cybersecurity, ethical hacking, network administration, and data analytics, making her uniquely qualified to address both technical and strategic business challenges.
As a trainer, Dr. Esther excels in bridging the gap between technical complexity and practical application. She delivers comprehensive training programs for both IT and non-IT professionals, covering everything from software development and cloud computing to soft skills such as digital marketing, business analysis, customer service, and project management. Her ability to communicate effectively in both English and Bahasa Malaysia enables her to connect with diverse audiences across different organizational levels.
Her impressive client portfolio includes leading organizations such as Maybank, Telekom Malaysia, Malaysian Airlines, Tenaga Nasional Berhad, Bank Negara, Ministry of Education, Ministry of Finance, and numerous multinational corporations. This extensive experience across banking, telecommunications, government, aviation, and technology sectors demonstrates her adaptability and deep understanding of varied industry requirements. Recognized with the Outstanding Achievement Award in Information Technology from University Malaya in 2013, Dr. Esther continues to empower organizations through innovative training solutions that drive digital transformation and professional excellence.
Courses you may like
FAQ
Frequently Asked Questions About This Course
Our Offers
Academy for Trainers Academy for Trainers
Teach what you love. Abundent Academy gives you the tools you need to run your own trainings! We provide you with the platform, the students, the materials, and the support you need to succeed!
- Higher trainer payouts
- Ready-made course materials
- Student management system
- AI digital marketing assistant
Academy for Corporates Academy for Corporates
Get unlimited access to all of Abundent Academy's carefully curated courses for your team, all organized according to learning paths and roles! Perfect for companies looking to upskill their workforce and stay ahead in the tech industry.
- Carefully curated courses
- Role-based learning paths
- Team progress tracking
- Gap Identification and Analysis
Academy for Partners Academy for Partners
White-label IT training delivery for training providers. We become your behind-the-scenes delivery arm so you can say yes to more clients without hiring more trainers.
- Expand your training catalog
- 40+ expert trainers ready
- White-label delivery
- You keep client relationships
Top companies choose Abundent Academy
