AI for Customer Service Excellence

Mimi Natasha Binti Muhd Fauzi (Asha) is a highly accomplished corporate trainer with extensive experience spanning multiple industries and a strong foundation in both traditional business practices and cutting-edge artificial intelligence technologies. With an Executive Diploma in Engineering Business Management from Universiti Teknologi Malaysia (2022) and comprehensive HRD Corp accreditation as a certified trainer, she brings a unique blend of technical expertise and practical training experience to her role. Her professional journey began in the hospitality and aviation sectors, where she developed exceptional customer service and communication skills during her tenure as a Senior Flight Attendant with AirAsia (2008-2020) and various roles in hotel management. This customer-facing experience provided her with invaluable insights into human behavior, cultural sensitivity, and service excellence that now enhance her training delivery. She successfully transitioned into sales management with Cuckoo Electronics Malaysia and banking with Maybank, broadening her business acumen and leadership capabilities. Since 2021, Asha has dedicated herself to professional training and development, initially as a freelance trainer before joining PEOPLElogy Development Sdn Bhd as a Corporate Trainer in 2023. Her training expertise encompasses a comprehensive range of areas including emotional intelligence, digital leadership, communication mastery, customer service excellence, and professional development. She has developed and delivered specialized programs such as Self-Resilience Mastery, Communication Mastery, and Career Launchpad Mastery. What sets Asha apart is her forward-thinking approach to integrating artificial intelligence into training and business processes. She holds multiple AI certifications including Microsoft Copilot for Productivity, ChatGPT mastery, Claude AI, and various generative AI tools. Her expertise extends to training others on AI applications in business, Microsoft 365 integration, and digital transformation strategies. This combination of traditional training skills with modern AI knowledge positions her as an innovative trainer capable of preparing organizations for the future of work. Her commitment to continuous learning is evident through her extensive certification portfolio, including project management, virtual assistance, cybersecurity, and digital marketing credentials. Asha's multilingual capabilities, professional presentation skills, and ability to conduct both in-person and virtual training sessions make her a versatile and effective trainer for diverse organizational needs.