Marketing and Customer Analytics Course - Master Data-Driven Marketing

Enroll in our cutting-edge Marketing and Customer Analytics course to unlock the secrets of customer behavior. Harness powerful analytical tools and engage in immersive exercises for practical insights into market trends and user engagement strategies.

Face-to-Face Apr 13-14, 2026 9:00 AM - 5:00 PM Osama Eldrieny
intermediate
Marketing and Customer Analytics
We price match

Public Pricing

MYR 3500

Corporate Pricing

Pax:

Training Fees: MYR 6500/day
Total Fees: MYR 13000 ++

Training Provider Pricing

Pax:

Training Fees: MYR 2800/day
Material Fees: MYR 600
Total Fees: MYR 6200 ++

Features

2 days
16 modules
English
Technical: 25 pax

Target Audience

students
engineers
managers

Methodologies

lecture
slides
labs
case studies
group discussion
q&A

Subsidies

HRDC Claimable logo

What you'll learn

  • Create comprehensive customer journey maps
  • Apply UI/UX design principles for optimal user engagement
  • Conduct hands-on exercises simulating real-world marketing challenges
  • Perform advanced customer segmentation with clustering and classification algorithms
  • Investigate continuous variable relationships through statistical methods
  • Leverage market basket analysis and choice modeling for strategic decision making
  • Define and deeply understand target customers
  • Utilize data analysis techniques for insightful visualization

Why should you attend?

Dive into the world of Marketing and Customer Analytics with our meticulously crafted course, designed to enhance your understanding of customer behavior and market dynamics. Learn how to define and understand your customers through interactive journey mapping techniques, which will empower you to collect and analyze crucial customer data effectively. Gain insights into UI/UX design principles, ensuring a seamless user experience that resonates with your target audience. Master the fundamentals of data analysis by simulating data, summarizing variables, and visualizing single-variable data sets. Explore the relationships between continuous variables using scatterplots and correlation testing to uncover hidden patterns within customer interactions. Engage in hands-on exercises to apply theoretical knowledge in practical scenarios, including market basket analysis, choice modeling, and customer segmentation using advanced classification techniques. By the end of this course, you'll be equipped with actionable strategies for identifying potential customers and improving their journey with your brand.

Course Syllabus

Day 1 - Customer Journey Analytics
Module 1
Module 2
Short Break
15 mins
Module 3
Module 4
Recap and Q&A
15 mins
Lunch
1 hour
Module 5
Module 6
Short Break
15 mins
Module 7
Module 8
Recap and Q&A
15 mins
End of Day 1
Day 2 - Segmentation and Choice Modeling
Module 9
Module 10
Short Break
15 mins
Module 11
Module 12
Recap and Q&A
15 mins
Lunch
1 hour
Module 13
Module 14
Short Break
15 mins
Module 15
Module 16
Recap and Q&A
15 mins
End of Day 2

Instructor

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Osama Eldrieny Product Design Lead
Trainer Profile
Trainer Profile
Osama Eldrieny is an accomplished Product Design Lead with extensive expertise in creating user-centered digital experiences and building scalable design systems across multiple platforms and industries. With a proven track record of leading high-performing design teams and delivering exceptional user experiences, Osama brings a strategic approach to product design that seamlessly aligns user needs with business objectives. Currently serving as Product Design Lead at WhipMobility and UX Lead at FPT Software in Kuala Lumpur, Osama manages cross-functional teams of designers and engineers to develop responsive web and mobile applications. His leadership extends beyond design execution to include facilitating workshops, conducting design validation sessions, and implementing robust design system processes that ensure consistency across multiple platforms. His ability to define product roadmaps with clear goals aligned with business strategy has been instrumental in driving product success. Osama's technical proficiency spans industry-leading tools including Figma, WebFlow, Framer, Tokens Studio, Adobe XD, and Sketch. He specializes in creating and scaling design systems through the implementation of Design Tokens, having previously achieved a remarkable 70% time savings by streamlining design processes at Ultradata. His expertise encompasses the full spectrum of UX/UI design, from wireframing and prototyping to interaction design and advanced prototyping using Figma Variables. With deep knowledge of user-centered design principles, Osama excels at conducting user research, usability testing, and gathering feedback to drive informed design decisions. His approach incorporates design thinking methodologies for problem-solving, ideation, and iteration, ensuring that every solution is both innovative and practical. As a Certified SAFe 5 Product Owner/Product Manager and Google UX Design Professional Certificate holder, Osama brings structured agile methodology experience to collaborative environments, working effectively with product managers, developers, and stakeholders to deliver impactful solutions that drive measurable business results.
5 Courses
English, Arabic
9 Years

Instructor

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Habil Hadi Mohammed Additive Manufacturing & 3D Printing Specialist
Trainer Profile
Trainer Profile
Habil Hadi Mohammed is a highly skilled Mechanical Engineer and Research Fellow specializing in advanced manufacturing technologies, with particular expertise in additive manufacturing, 3D printing, and functionally graded materials (FGM). Currently pursuing his PhD in Biomedical Engineering at Universiti Putra Malaysia (UPM), he combines strong academic credentials with practical engineering experience to deliver innovative solutions across multiple industries. With a Master's degree in Manufacturing Systems Engineering (CGPA 3.81/4) and a Bachelor's in Mechanical Engineering, Habil has established himself as an expert in the rapidly evolving field of additive manufacturing. His research focuses on cutting-edge topics including multi-material 3D printing, material extrusion processes, and surface finishing techniques for FDM printed parts. His work has been recognized at international conferences in Slovenia, Malaysia, and Hong Kong, where he has presented papers on FGM implementation and material flow control in additive manufacturing. As a Research Fellow at UPM since 2021, Habil has demonstrated exceptional capabilities in software development, automation, and prototype design. He has successfully developed software for multi-material FGM 3D printers, designed automated sports equipment, and created hydroponic plant systems. His current role as a Developer Engineer for an international Swiss company showcases his ability to bridge theoretical knowledge with practical application, where he designs, programs, and develops machines using both 3D printing and conventional manufacturing techniques. Habil's technical proficiency spans multiple programming languages including Python, C/C++, Arduino, XCode, and Swift, complemented by expertise in CAD software such as AutoCAD, Fusion360, ANSYS, and SolidWorks. His analytical skills are enhanced by proficiency in data analysis tools including Minitab, SPSS, and Python. Beyond technical skills, his management experience as an Area Manager demonstrates strong leadership abilities, having successfully doubled sales through strategic planning and employee training. Multilingual and culturally adaptable, Habil brings a unique global perspective to engineering challenges, making him an invaluable asset for organizations seeking innovation in manufacturing technology and engineering education.
122 Courses
English
9 Years

FAQ

Frequently Asked Questions About This Course

Why should you attend?

Dive into the world of Marketing and Customer Analytics with our meticulously crafted course, designed to enhance your understanding of customer behavior and market dynamics. Learn how to define and understand your customers through interactive journey mapping techniques, which will empower you to collect and analyze crucial customer data effectively. Gain insights into UI/UX design principles, ensuring a seamless user experience that resonates with your target audience. Master the fundamentals of data analysis by simulating data, summarizing variables, and visualizing single-variable data sets. Explore the relationships between continuous variables using scatterplots and correlation testing to uncover hidden patterns within customer interactions. Engage in hands-on exercises to apply theoretical knowledge in practical scenarios, including market basket analysis, choice modeling, and customer segmentation using advanced classification techniques. By the end of this course, you'll be equipped with actionable strategies for identifying potential customers and improving their journey with your brand.


What you'll learn

  • Create comprehensive customer journey maps
  • Apply UI/UX design principles for optimal user engagement
  • Conduct hands-on exercises simulating real-world marketing challenges
  • Perform advanced customer segmentation with clustering and classification algorithms
  • Investigate continuous variable relationships through statistical methods
  • Leverage market basket analysis and choice modeling for strategic decision making
  • Define and deeply understand target customers
  • Utilize data analysis techniques for insightful visualization

Course Syllabus

Day 1 - Customer Journey Analytics
Module 1
Module 2
Short Break
15 mins
Module 3
Module 4
Recap and Q&A
15 mins
Lunch
1 hour
Module 5
Module 6
Short Break
15 mins
Module 7
Module 8
Recap and Q&A
15 mins
End of Day 1
Day 2 - Segmentation and Choice Modeling
Module 9
Module 10
Short Break
15 mins
Module 11
Module 12
Recap and Q&A
15 mins
Lunch
1 hour
Module 13
Module 14
Short Break
15 mins
Module 15
Module 16
Recap and Q&A
15 mins
End of Day 2
We price match

Public Pricing

MYR 3500

Corporate Pricing

Pax:

Training Fees: MYR 6500/day
Total Fees: MYR 13000 ++

Training Provider Pricing

Pax:

Training Fees: MYR 2800/day
Material Fees: MYR 600
Total Fees: MYR 6200 ++

Features

2 days
16 modules
English
Technical: 25 pax

Target Audience

students
engineers
managers

Methodologies

lecture
slides
labs
case studies
group discussion
q&A

Subsidies

HRDC Claimable logo

Instructors

Loading...
Osama Eldrieny Product Design Lead
Trainer Profile
Trainer Profile
Osama Eldrieny is an accomplished Product Design Lead with extensive expertise in creating user-centered digital experiences and building scalable design systems across multiple platforms and industries. With a proven track record of leading high-performing design teams and delivering exceptional user experiences, Osama brings a strategic approach to product design that seamlessly aligns user needs with business objectives. Currently serving as Product Design Lead at WhipMobility and UX Lead at FPT Software in Kuala Lumpur, Osama manages cross-functional teams of designers and engineers to develop responsive web and mobile applications. His leadership extends beyond design execution to include facilitating workshops, conducting design validation sessions, and implementing robust design system processes that ensure consistency across multiple platforms. His ability to define product roadmaps with clear goals aligned with business strategy has been instrumental in driving product success. Osama's technical proficiency spans industry-leading tools including Figma, WebFlow, Framer, Tokens Studio, Adobe XD, and Sketch. He specializes in creating and scaling design systems through the implementation of Design Tokens, having previously achieved a remarkable 70% time savings by streamlining design processes at Ultradata. His expertise encompasses the full spectrum of UX/UI design, from wireframing and prototyping to interaction design and advanced prototyping using Figma Variables. With deep knowledge of user-centered design principles, Osama excels at conducting user research, usability testing, and gathering feedback to drive informed design decisions. His approach incorporates design thinking methodologies for problem-solving, ideation, and iteration, ensuring that every solution is both innovative and practical. As a Certified SAFe 5 Product Owner/Product Manager and Google UX Design Professional Certificate holder, Osama brings structured agile methodology experience to collaborative environments, working effectively with product managers, developers, and stakeholders to deliver impactful solutions that drive measurable business results.
5 Courses
English, Arabic
9 Years
Loading...
Habil Hadi Mohammed Additive Manufacturing & 3D Printing Specialist
Trainer Profile
Trainer Profile
Habil Hadi Mohammed is a highly skilled Mechanical Engineer and Research Fellow specializing in advanced manufacturing technologies, with particular expertise in additive manufacturing, 3D printing, and functionally graded materials (FGM). Currently pursuing his PhD in Biomedical Engineering at Universiti Putra Malaysia (UPM), he combines strong academic credentials with practical engineering experience to deliver innovative solutions across multiple industries. With a Master's degree in Manufacturing Systems Engineering (CGPA 3.81/4) and a Bachelor's in Mechanical Engineering, Habil has established himself as an expert in the rapidly evolving field of additive manufacturing. His research focuses on cutting-edge topics including multi-material 3D printing, material extrusion processes, and surface finishing techniques for FDM printed parts. His work has been recognized at international conferences in Slovenia, Malaysia, and Hong Kong, where he has presented papers on FGM implementation and material flow control in additive manufacturing. As a Research Fellow at UPM since 2021, Habil has demonstrated exceptional capabilities in software development, automation, and prototype design. He has successfully developed software for multi-material FGM 3D printers, designed automated sports equipment, and created hydroponic plant systems. His current role as a Developer Engineer for an international Swiss company showcases his ability to bridge theoretical knowledge with practical application, where he designs, programs, and develops machines using both 3D printing and conventional manufacturing techniques. Habil's technical proficiency spans multiple programming languages including Python, C/C++, Arduino, XCode, and Swift, complemented by expertise in CAD software such as AutoCAD, Fusion360, ANSYS, and SolidWorks. His analytical skills are enhanced by proficiency in data analysis tools including Minitab, SPSS, and Python. Beyond technical skills, his management experience as an Area Manager demonstrates strong leadership abilities, having successfully doubled sales through strategic planning and employee training. Multilingual and culturally adaptable, Habil brings a unique global perspective to engineering challenges, making him an invaluable asset for organizations seeking innovation in manufacturing technology and engineering education.
122 Courses
English
9 Years

FAQ

Frequently Asked Questions About This Course

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