Design Thinking for Hospitality

Transform hospitality services through human-centered innovation under the guidance of industry experts. Enroll in our specialized training program that combines design thinking methodology with practical hospitality applications for comprehensive skill development. Master guest journey mapping, rapid prototyping, service blueprinting, and implementation strategies that drive measurable improvements in guest satisfaction and operational efficiency across your organization.

Face-to-Face Jun 8-9, 2026 9:00 AM - 5:00 PM Tarun Sukhani
updated
intermediate
Design Thinking for Hospitality
We price match

Public Pricing

MYR 3500

Corporate Pricing

Pax:

Training Fees: MYR 6500/day
Total Fees: MYR 13000 ++

Training Provider Pricing

Pax:

Training Fees: MYR 2800/day
Material Fees: MYR 600
Total Fees: MYR 6200 ++

Features

2 days
16 modules
4 intakes
Full life-time access
English
Technical: 25 pax

Target Audience

engineers
managers

Methodologies

lecture
slides
case studies
group assignment
group discussion

Subsidies

HRDC Claimable logo

What you'll learn

  • Build service blueprints that optimize frontstage and backstage processes
  • Define success metrics and implementation roadmaps for hospitality innovations
  • Apply design thinking frameworks to identify and solve hospitality service challenges
  • Create comprehensive guest and staff journey maps with touchpoint analysis
  • Develop and test service prototypes using rapid iteration methodologies
  • Establish sustainable innovation practices within hospitality organizations
  • Facilitate structured ideation sessions for service innovation solutions
  • Conduct empathy research and translate insights into actionable opportunities

Why should you attend?

This comprehensive course equips hospitality professionals with design thinking methodologies to transform guest experiences and operational efficiency. Participants will master human-centered design principles specifically tailored for the hospitality industry, learning to identify service pain points, map customer and staff journeys, and develop innovative solutions that align operations, IT, and guest satisfaction. The program begins with foundational concepts including service design principles, journey mapping across physical and digital touchpoints, and empathy-driven research techniques. Participants will learn to conduct guest interviews, build empathy maps, and apply the Jobs-to-Be-Done framework to uncover true guest motivations beyond demographics. Through hands-on workshops, learners will map complete guest journeys from booking to checkout while also examining backstage staff and IT support processes. The second phase focuses on solution development through structured ideation techniques, rapid prototyping, and iterative testing. Participants will master brainstorming methods like SCAMPER, create low-fidelity prototypes for both service workflows and digital interfaces, and learn service blueprinting to identify moments of truth in service delivery. The course culminates with implementation planning, including change management strategies, success metrics definition, and frameworks for sustaining innovation culture within hospitality organizations. Teams will present actionable prototypes and roadmaps ready for pilot deployment.

Course Syllabus

Day 1 - Understanding Guests & Service Opportunities
Module 1
Module 2
Short Break
15 mins
Module 3
Module 4
Recap and Q&A
15 mins
Lunch
1 hour
Module 5
Module 6
Short Break
15 mins
Module 7
Module 8
Recap and Q&A
15 mins
End of Day 1
Day 2 - Solution Design & Rapid Prototyping
Module 9
Module 10
Short Break
15 mins
Module 11
Module 12
Recap and Q&A
15 mins
Lunch
1 hour
Module 13
Module 14
Short Break
15 mins
Module 15
Module 16
Recap and Q&A
15 mins
End of Day 2

Instructor

Loading...
Tarun Sukhani IT Executive & Data Science Leader
Trainer Profile
Trainer Profile
TTT Certificate
TTT Certificate
TTT Accreditation
TTT Accreditation

Tarun Sukhani is a distinguished IT and Finance Executive with over 25 years of comprehensive experience in leading enterprise software solutions, business intelligence, and digital transformation initiatives. As a seasoned professional with a multi-cultural background and international work experience spanning the United States, Malaysia, and beyond, he brings exceptional expertise in designing and delivering highly scalable, concurrent, and performant enterprise systems with budgets reaching $100 million.

With an impressive academic foundation that includes a Doctor of Business Administration (in progress), dual Master's degrees in Information Systems Management and Business Administration from Loyola University Chicago, and multiple Bachelor's degrees from prestigious institutions including the University of Chicago and University of Illinois, Tarun combines theoretical knowledge with practical application. His specialization in Business Intelligence, Data Warehousing, Data Mining, and emerging technologies such as Deep Learning, IoT, and Blockchain positions him at the forefront of technological innovation.

As a polyglot developer with programming experience in over 20 languages and technologies, Tarun demonstrates remarkable versatility across the full software development lifecycle. His technical competencies span from traditional enterprise technologies (.NET, Java, C++) to modern frameworks (Python, Ruby, JavaScript/TypeScript) and cutting-edge platforms including Big Data ecosystems (Hadoop, Spark), Machine Learning frameworks (TensorFlow, DeepLearning4J), and Blockchain technologies (Ethereum, Hyperledger). His expertise extends to cloud architectures, DevOps practices, mobile development, and enterprise application integration.

Currently serving as Project Manager and Scrum Master at TopTal, one of the world's most selective consultancies accepting only 3% of applicants, Tarun provides project oversight and hands-on development for Fortune 500 and FAANG companies. His entrepreneurial spirit is evident through his role as Founder and CTO of Abundent, where he leads digital transformation initiatives and develops innovative solutions in facial recognition, fraud detection, and fintech.

Tarun's extensive training and consulting portfolio includes partnerships with premier training providers across Malaysia, Singapore, Europe, and the United States. He holds numerous industry certifications including Certified Scrum Master, Certified Scrum Professional, ITIL, TOGAF, and specialized certifications in Deep Learning and Information Security. His pedagogical expertise, combined with his technical depth, makes him an exceptional educator capable of translating complex technical concepts into actionable knowledge for diverse audiences across government, academic, and corporate sectors.

21 Students
60 Courses
English, Malay, Spanish
27 Years

Instructor

Loading...
Mohammad Mehdi Lotfinejad Chief Data Officer & Data Science Trainer
Trainer Profile
Trainer Profile
TTT Certificate
TTT Certificate
Mohammad Mehdi Lotfinejad is a distinguished Chief Data Officer and certified HRDF trainer with over 15 years of experience in computer science instruction and professional data science training. Currently serving as Chief Data and Knowledge Officer at Magna.ai, a Florida-based lawtech company, he leads the development of sophisticated graph databases, data warehouses, and API solutions that power AI-driven legal case analysis systems. His expertise spans the entire data ecosystem, from architecture design to workflow automation and team leadership. With a robust background encompassing more than a decade of hands-on experience in data engineering and data science, Mohammad has successfully implemented enterprise-scale data processing pipelines across multiple industries and geographies. His professional journey includes senior roles at Axiata Digital Advertising (ADA) in Malaysia, where he designed and deployed data pipelines using AWS Redshift, Snowflake, Apache Spark, and Apache Airflow, and at The Center of Applied Data Science, where he led teams delivering training solutions to major corporations including CIMB, PETRONAS, SHELL, and TNB. Mohammad's technical proficiency is comprehensive and current, encompassing cloud platforms (AWS, Google Cloud), data warehousing solutions (Redshift, Snowflake), big data technologies (Apache Spark, Hadoop, Hive), workflow orchestration (Apache Airflow), and multiple database systems (MySQL, PostgreSQL, MongoDB). He holds a Harvard Business School certification in Business Analytics and multiple AWS certifications, including specialized credentials in Big Data, Data Warehousing, and Practical Data Science with Amazon SageMaker. As an educator, Mohammad brings exceptional depth to his training delivery. His academic career includes faculty positions at Payame Noor University and Islamic Azad University, where he served in leadership roles including Chancellor and Department Head. He has authored three technical books and published numerous peer-reviewed papers in international journals. His teaching repertoire covers data engineering, data science, machine learning, software development, and computer architecture, delivered through engaging, hands-on methodologies that bridge theoretical concepts with practical industry applications. Mohammad's unique combination of executive leadership, technical expertise, and proven training capabilities makes him an invaluable resource for organizations seeking to develop their data science and engineering capabilities. His ability to translate complex technical concepts into actionable learning outcomes, coupled with his extensive real-world implementation experience, ensures that training participants gain immediately applicable skills that drive business value.
8 Students
102 Courses
18 Years

Instructor Reviews

TS

Tarun Sukhani

IT Executive & Data Science Leader

"I attended one of Tarun's Data Science course in Jakarta (CDSS). He was a professional trainer & very knowledgeable in Data Science. In his course, Tarun gave many practical examples & valuable information regarding how to conduct Data Science & it's related components (e.g. Software & Deployment Architecture). In addition to those lessons, he also gave very useful insights on building a career as a Data Scientist."

"He shared his professional insights on data science with a sense of humor that cleared up so many of my questions about the content and real-world applications. Information, tools, and resources given are very useful"

"Tarun is very passionate on the domains and gave numerous insights to support critical business decisions and develop data products to transform daily encounters and processes. He was a professional trainer & very knowledgeable in Data Science. His material is presented through a sequence of brief lectures, interactive demonstrations, great hands-on exercises, and discussions."

"Tarun is the best Data Science lecturer you can find. He is experienced, knowledgeable and humorous, someone who is willing to share generously his working experience and knowledge in the field with the students. "

"Training with Tarun has been awesome. He’s super knowledgable, funny, empathetic and a great educator in general. As someone who didn’t come from a computer science background, his teachings didn’t make me feel stupid or impossible to eventually arrive at being a competent developer. I could understand him as he communicates well & has helped me see the big picture of the computer science field beyond the scope of syntaxes. If you similarly did not come from a CS background and hope to transition into the world of programming but struggle to learn on your own, understand all the foreign & abstract concepts and connect the dots, I think the right person to guide you on your journey would make a big difference. Having someone who’s deep in the field with many years of experience narrow and communicate the relevant areas to focus would also close a big gap from having to struggle and figure out a lot of things on your own. Being able to maintain your interest during your learning journey is important too, thus finding that someone is important. All in all, I would wholeheartedly recommend Tarun and the backend course I took."

"Tarun is a results-driven & inspirational technology leader with a clear vision, direction, and broad-based technology expertise. He is passionate, intuitive, engaged, pragmatic, systematic, agile. His experiences span from small start-ups to complex, global companies, from being technical lead to technical strategist to being the leader of larger group of architecture and engineering teams. Much of his experiences are in the area of Java, Scala, Machine Learning, Neural Networks, Cloud Computing, Data Science and what not. I am truly amazed to experience his breadth & depth of technological expertise and pleasure to be part of his team."

"He was indeed very skilled, knowledgeable and passionate in the data science realm. I was impressed with his business know-how (how the world economy works and how all things can be explain with data, with/without bias) and technical skills in converting data into insights. I will not hesitate to recommend Tarun for any data science related training as I would like to attend more classes myself to learn from the best of the best."

"We’ve been collaborated many times in doing courses for the accountants. He spoke to quiet number of event in our company with various topic regards to accountants need. The collaboration was very smooth and his session definitely made a huge impact on our success. Mr Tarun is a great Professional!"

"Mr. Tarun is a driven, hardworking, and knowledgeable entrepreneur in his field." A broad-minded trainer who embraces change and inspires people to do better every day. Mr. Tarun sets a good example by being enthusiastic and dedicated, and he inspires and motivates others. I am delighted to be working for such personnel"

"Attended "Blockchain Training: An Overview for Business Professionals" conducted by Dr. Tarun. The reference materials are very comprehensive and an excellent means of conveying information. I was very impressed with how this technology works and adapted into business"

ML

Mohammad Mehdi Lotfinejad

Chief Data Officer & Data Science Trainer

"Mehdi and I worked on several projects with company such as Petronas , Shell and CIMB Regional ETC. I must say Mehdi's training was highly appreciated by our clients as he was able to exhibit in full display his vast knowledge as a Data professional. I would highly recommend him to anyone looking for a top tier training expert."

"Not only knowledgeable but also having hands dirty on what he knows Friendly and building networks quickly."

"I had the pleasure of working with Mehdi together on some high-level initiatives such as the Petronas data scientist program and Shell's project to become a data-driven organization. During these projects, Mehdi received numerous accolades for his ability to share his knowledge and mentor up-and-coming data scientists. Based on our shared experiences, I have no hesitation in recommending Mehdi for any project or position he may be considered for."

FAQ

Frequently Asked Questions About This Course

Why should you attend?

This comprehensive course equips hospitality professionals with design thinking methodologies to transform guest experiences and operational efficiency. Participants will master human-centered design principles specifically tailored for the hospitality industry, learning to identify service pain points, map customer and staff journeys, and develop innovative solutions that align operations, IT, and guest satisfaction. The program begins with foundational concepts including service design principles, journey mapping across physical and digital touchpoints, and empathy-driven research techniques. Participants will learn to conduct guest interviews, build empathy maps, and apply the Jobs-to-Be-Done framework to uncover true guest motivations beyond demographics. Through hands-on workshops, learners will map complete guest journeys from booking to checkout while also examining backstage staff and IT support processes. The second phase focuses on solution development through structured ideation techniques, rapid prototyping, and iterative testing. Participants will master brainstorming methods like SCAMPER, create low-fidelity prototypes for both service workflows and digital interfaces, and learn service blueprinting to identify moments of truth in service delivery. The course culminates with implementation planning, including change management strategies, success metrics definition, and frameworks for sustaining innovation culture within hospitality organizations. Teams will present actionable prototypes and roadmaps ready for pilot deployment.


What you'll learn

  • Build service blueprints that optimize frontstage and backstage processes
  • Define success metrics and implementation roadmaps for hospitality innovations
  • Apply design thinking frameworks to identify and solve hospitality service challenges
  • Create comprehensive guest and staff journey maps with touchpoint analysis
  • Develop and test service prototypes using rapid iteration methodologies
  • Establish sustainable innovation practices within hospitality organizations
  • Facilitate structured ideation sessions for service innovation solutions
  • Conduct empathy research and translate insights into actionable opportunities

Course Syllabus

Day 1 - Understanding Guests & Service Opportunities
Module 1
Module 2
Short Break
15 mins
Module 3
Module 4
Recap and Q&A
15 mins
Lunch
1 hour
Module 5
Module 6
Short Break
15 mins
Module 7
Module 8
Recap and Q&A
15 mins
End of Day 1
Day 2 - Solution Design & Rapid Prototyping
Module 9
Module 10
Short Break
15 mins
Module 11
Module 12
Recap and Q&A
15 mins
Lunch
1 hour
Module 13
Module 14
Short Break
15 mins
Module 15
Module 16
Recap and Q&A
15 mins
End of Day 2

Instructor Reviews

TS

Tarun Sukhani

IT Executive & Data Science Leader

"I attended one of Tarun's Data Science course in Jakarta (CDSS). He was a professional trainer & very knowledgeable in Data Science. In his course, Tarun gave many practical examples & valuable information regarding how to conduct Data Science & it's related components (e.g. Software & Deployment Architecture). In addition to those lessons, he also gave very useful insights on building a career as a Data Scientist."

"He shared his professional insights on data science with a sense of humor that cleared up so many of my questions about the content and real-world applications. Information, tools, and resources given are very useful"

"Tarun is very passionate on the domains and gave numerous insights to support critical business decisions and develop data products to transform daily encounters and processes. He was a professional trainer & very knowledgeable in Data Science. His material is presented through a sequence of brief lectures, interactive demonstrations, great hands-on exercises, and discussions."

"Tarun is the best Data Science lecturer you can find. He is experienced, knowledgeable and humorous, someone who is willing to share generously his working experience and knowledge in the field with the students. "

"Training with Tarun has been awesome. He’s super knowledgable, funny, empathetic and a great educator in general. As someone who didn’t come from a computer science background, his teachings didn’t make me feel stupid or impossible to eventually arrive at being a competent developer. I could understand him as he communicates well & has helped me see the big picture of the computer science field beyond the scope of syntaxes. If you similarly did not come from a CS background and hope to transition into the world of programming but struggle to learn on your own, understand all the foreign & abstract concepts and connect the dots, I think the right person to guide you on your journey would make a big difference. Having someone who’s deep in the field with many years of experience narrow and communicate the relevant areas to focus would also close a big gap from having to struggle and figure out a lot of things on your own. Being able to maintain your interest during your learning journey is important too, thus finding that someone is important. All in all, I would wholeheartedly recommend Tarun and the backend course I took."

"Tarun is a results-driven & inspirational technology leader with a clear vision, direction, and broad-based technology expertise. He is passionate, intuitive, engaged, pragmatic, systematic, agile. His experiences span from small start-ups to complex, global companies, from being technical lead to technical strategist to being the leader of larger group of architecture and engineering teams. Much of his experiences are in the area of Java, Scala, Machine Learning, Neural Networks, Cloud Computing, Data Science and what not. I am truly amazed to experience his breadth & depth of technological expertise and pleasure to be part of his team."

"He was indeed very skilled, knowledgeable and passionate in the data science realm. I was impressed with his business know-how (how the world economy works and how all things can be explain with data, with/without bias) and technical skills in converting data into insights. I will not hesitate to recommend Tarun for any data science related training as I would like to attend more classes myself to learn from the best of the best."

"We’ve been collaborated many times in doing courses for the accountants. He spoke to quiet number of event in our company with various topic regards to accountants need. The collaboration was very smooth and his session definitely made a huge impact on our success. Mr Tarun is a great Professional!"

"Mr. Tarun is a driven, hardworking, and knowledgeable entrepreneur in his field." A broad-minded trainer who embraces change and inspires people to do better every day. Mr. Tarun sets a good example by being enthusiastic and dedicated, and he inspires and motivates others. I am delighted to be working for such personnel"

"Attended "Blockchain Training: An Overview for Business Professionals" conducted by Dr. Tarun. The reference materials are very comprehensive and an excellent means of conveying information. I was very impressed with how this technology works and adapted into business"

ML

Mohammad Mehdi Lotfinejad

Chief Data Officer & Data Science Trainer

"Mehdi and I worked on several projects with company such as Petronas , Shell and CIMB Regional ETC. I must say Mehdi's training was highly appreciated by our clients as he was able to exhibit in full display his vast knowledge as a Data professional. I would highly recommend him to anyone looking for a top tier training expert."

"Not only knowledgeable but also having hands dirty on what he knows Friendly and building networks quickly."

"I had the pleasure of working with Mehdi together on some high-level initiatives such as the Petronas data scientist program and Shell's project to become a data-driven organization. During these projects, Mehdi received numerous accolades for his ability to share his knowledge and mentor up-and-coming data scientists. Based on our shared experiences, I have no hesitation in recommending Mehdi for any project or position he may be considered for."

We price match

Public Pricing

MYR 3500

Corporate Pricing

Pax:

Training Fees: MYR 6500/day
Total Fees: MYR 13000 ++

Training Provider Pricing

Pax:

Training Fees: MYR 2800/day
Material Fees: MYR 600
Total Fees: MYR 6200 ++

Features

2 days
16 modules
4 intakes
Full life-time access
English
Technical: 25 pax

Target Audience

engineers
managers

Methodologies

lecture
slides
case studies
group assignment
group discussion

Subsidies

HRDC Claimable logo

Instructors

Loading...
Tarun Sukhani IT Executive & Data Science Leader
Trainer Profile
Trainer Profile
TTT Certificate
TTT Certificate
TTT Accreditation
TTT Accreditation

Tarun Sukhani is a distinguished IT and Finance Executive with over 25 years of comprehensive experience in leading enterprise software solutions, business intelligence, and digital transformation initiatives. As a seasoned professional with a multi-cultural background and international work experience spanning the United States, Malaysia, and beyond, he brings exceptional expertise in designing and delivering highly scalable, concurrent, and performant enterprise systems with budgets reaching $100 million.

With an impressive academic foundation that includes a Doctor of Business Administration (in progress), dual Master's degrees in Information Systems Management and Business Administration from Loyola University Chicago, and multiple Bachelor's degrees from prestigious institutions including the University of Chicago and University of Illinois, Tarun combines theoretical knowledge with practical application. His specialization in Business Intelligence, Data Warehousing, Data Mining, and emerging technologies such as Deep Learning, IoT, and Blockchain positions him at the forefront of technological innovation.

As a polyglot developer with programming experience in over 20 languages and technologies, Tarun demonstrates remarkable versatility across the full software development lifecycle. His technical competencies span from traditional enterprise technologies (.NET, Java, C++) to modern frameworks (Python, Ruby, JavaScript/TypeScript) and cutting-edge platforms including Big Data ecosystems (Hadoop, Spark), Machine Learning frameworks (TensorFlow, DeepLearning4J), and Blockchain technologies (Ethereum, Hyperledger). His expertise extends to cloud architectures, DevOps practices, mobile development, and enterprise application integration.

Currently serving as Project Manager and Scrum Master at TopTal, one of the world's most selective consultancies accepting only 3% of applicants, Tarun provides project oversight and hands-on development for Fortune 500 and FAANG companies. His entrepreneurial spirit is evident through his role as Founder and CTO of Abundent, where he leads digital transformation initiatives and develops innovative solutions in facial recognition, fraud detection, and fintech.

Tarun's extensive training and consulting portfolio includes partnerships with premier training providers across Malaysia, Singapore, Europe, and the United States. He holds numerous industry certifications including Certified Scrum Master, Certified Scrum Professional, ITIL, TOGAF, and specialized certifications in Deep Learning and Information Security. His pedagogical expertise, combined with his technical depth, makes him an exceptional educator capable of translating complex technical concepts into actionable knowledge for diverse audiences across government, academic, and corporate sectors.

21 Students
60 Courses
English, Malay, Spanish
27 Years
Loading...
Mohammad Mehdi Lotfinejad Chief Data Officer & Data Science Trainer
Trainer Profile
Trainer Profile
TTT Certificate
TTT Certificate
Mohammad Mehdi Lotfinejad is a distinguished Chief Data Officer and certified HRDF trainer with over 15 years of experience in computer science instruction and professional data science training. Currently serving as Chief Data and Knowledge Officer at Magna.ai, a Florida-based lawtech company, he leads the development of sophisticated graph databases, data warehouses, and API solutions that power AI-driven legal case analysis systems. His expertise spans the entire data ecosystem, from architecture design to workflow automation and team leadership. With a robust background encompassing more than a decade of hands-on experience in data engineering and data science, Mohammad has successfully implemented enterprise-scale data processing pipelines across multiple industries and geographies. His professional journey includes senior roles at Axiata Digital Advertising (ADA) in Malaysia, where he designed and deployed data pipelines using AWS Redshift, Snowflake, Apache Spark, and Apache Airflow, and at The Center of Applied Data Science, where he led teams delivering training solutions to major corporations including CIMB, PETRONAS, SHELL, and TNB. Mohammad's technical proficiency is comprehensive and current, encompassing cloud platforms (AWS, Google Cloud), data warehousing solutions (Redshift, Snowflake), big data technologies (Apache Spark, Hadoop, Hive), workflow orchestration (Apache Airflow), and multiple database systems (MySQL, PostgreSQL, MongoDB). He holds a Harvard Business School certification in Business Analytics and multiple AWS certifications, including specialized credentials in Big Data, Data Warehousing, and Practical Data Science with Amazon SageMaker. As an educator, Mohammad brings exceptional depth to his training delivery. His academic career includes faculty positions at Payame Noor University and Islamic Azad University, where he served in leadership roles including Chancellor and Department Head. He has authored three technical books and published numerous peer-reviewed papers in international journals. His teaching repertoire covers data engineering, data science, machine learning, software development, and computer architecture, delivered through engaging, hands-on methodologies that bridge theoretical concepts with practical industry applications. Mohammad's unique combination of executive leadership, technical expertise, and proven training capabilities makes him an invaluable resource for organizations seeking to develop their data science and engineering capabilities. His ability to translate complex technical concepts into actionable learning outcomes, coupled with his extensive real-world implementation experience, ensures that training participants gain immediately applicable skills that drive business value.
8 Students
102 Courses
18 Years

FAQ

Frequently Asked Questions About This Course

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