Customer-Centric Business Strategy
Transform your retail strategy with our cutting-edge course designed for the modern market landscape. Master omnichannel integration by understanding key differences between omnichannel versus multichannel approaches while focusing on a customer-centric mindset. Dive deep into data-driven insights for enhanced decision-making processes across all platforms including e-commerce optimization techniques like UX design or SEO/SEM practices alongside mobile commerce advancements featuring location-based services plus social commerce opportunities via shoppable posts or influencer marketing tactics! Enroll now to elevate your retail growth potential through comprehensive training tailored specifically towards achieving success within this dynamic industry sector.
- Available in:
- Malaysia

Corporate Pricing
Pax:
Training Provider Pricing
Pax:
Features
Subsidies

What you'll learn
- Analyze data-driven insights for informed strategic decision-making across various platforms.
- Understand the key differences between omnichannel and multichannel business models.
- Design customer journeys centered around specific needs using a customer-centric mindset.
- Integrate online/offline channels seamlessly ensuring consistent branding throughout interactions.
- Implement personalized experiences utilizing AI-driven customization tools effectively.
- Leverage digital platforms such as mobile apps or social media channels effectively within retail growth strategies.
- Optimize e-commerce platforms focusing on user experience enhancements alongside SEO/SEM practices.
Why should you attend?
In today's rapidly evolving retail landscape, businesses must adopt a customer-centric approach to remain competitive. This course delves into the intricacies of omnichannel business models and strategies, highlighting the key differences between omnichannel and multichannel approaches. Participants will learn how to design customer journeys that prioritize customer needs, exploring various business models such as brick-and-click, digital-native, and marketplace approaches. The course also examines the benefits and return on investment of these strategies through metrics and retention rates, with a case study on Starbucks' integrated loyalty and mobile strategy. Understanding customer behavior is crucial for developing effective business strategies. This course covers customer journey mapping to identify touchpoints across channels and emphasizes the importance of data collection and integration from in-store, online, and social platforms. Participants will gain insights into behavioral analytics, conversion rates, attribution, and key metrics while learning how to create detailed customer profiles and personas. By leveraging data-driven decision-making processes, businesses can enhance their strategic planning. The course further explores personalization and customer engagement strategies by examining personalized experiences through recommendation engines and AI-driven customization. It discusses the role of loyalty programs and CRM systems in unifying customer data for rewards-based engagement. Omnichannel marketing techniques are covered alongside community-building efforts through user-generated content and brand advocacy. A case study on Sephora's Beauty Insider program illustrates successful implementation. Participants will also learn about integrating online and offline channels to provide seamless experiences with consistent branding. The course addresses omnichannel fulfillment options like BOPIS (Buy Online Pickup In-Store), curbside pickup, flexible returns, as well as in-store digital innovations such as kiosks, Augmented Reality applications, and endless aisle solutions.
Course Syllabus
Day 1
Short Break
15 minsShort Break
15 minsRecap and Q&A
15 minsLunch
1 hourShort Break
15 minsShort Break
15 minsShort Break
15 minsRecap and Q&A
15 minsEnd of Day 1
Ratings and Reviews
Instructor
Dr. Mohammed Al-Obaydee is a distinguished trainer, academic, and industry expert with a robust background in computer science and engineering. Born on June 6, 1981, he holds Iraqi nationality and is proficient in Arabic, English, and Malay. Dr. Mohammed Al-Obaydee's academic journey began with a Bachelor’s degree in Electrical and Electronic Engineering from the University of Technology in 2004, followed by a Master’s degree in Computer Science from High Academia for Science and Human Science in 2007. He earned his Ph.D. in Information Science from Universiti Kebangsaan Malaysia (UKM) in 2016. Dr. Mohammed Al-Obaydee has been actively involved in academia as an Adjunct Associate Professor at Taylor’s University Lakeside Campus since August 2022, where he supervises master students and lectures on subjects such as Machine Learning, Parallel Computing, Data Analytics, and Data Engineering. His previous teaching roles include positions at KICT/IIUM and Philadelphia University Jordan, where he taught advanced topics like Advanced Data Structure with C++ and Program Analysis Techniques. In addition to his academic endeavors, Dr. Mohammed Al-Obaydee is a seasoned professional trainer certified by HRD Corp. He has delivered numerous training sessions on Data Science and Analytics as well as Applied AI Engineering at institutions like Brickfields Asia College/Veritas University College since September 2020. His expertise extends to industry projects such as building customer segmentation models for Amway Malaysia and providing training consultations for major corporations like OCBC Bank, HSBC Bank, Hitech Padu, EtiQa, and DELL Malaysia. Dr. Mohammed Al-Obaydee is also an accomplished researcher with several publications to his name, including award-winning papers presented at international conferences like ACSAT2014 and ITNG 2023. His research interests focus on machine vision inspection using combined global and local features, MRI medical image classification using deep learning techniques, and information overload effects. As the founder of INNOEYETIVE and AIC4ALL, Dr. Mohammed Al-Obaydee leverages AI and immersive technologies to enhance digital marketing strategies and educational experiences globally. His leadership roles extend to being the Head of IT and Marketing Department at Yallelite LTD in the UK since May 2019 and leading the Multimedia Department at Al-Wariseen Trust in Malaysia since July 2009. With over two decades of experience spanning academia, industry training, research supervision, and entrepreneurial ventures, Dr. Mohammed Al-Obaydee continues to make significant contributions to the fields of data science, artificial intelligence, machine learning, big data analytics, and immersive technology.
Instructor
Sasitharan A/L Sreedaran, a highly accomplished Corporate Trainer, brings over two decades of experience in the field of training and development. With a profound ability to impact organizational performance, he excels in designing and implementing training programs that align with both individual and corporate goals. His expertise spans across various domains including Generative Artificial Intelligence, Digital Marketing, E-Commerce Management, and Leadership Management, making him a versatile asset to any organization. Sasitharan's creative approach combined with his high work ethic consistently promotes excellence and motivates employees to achieve their best. Sasitharan has an impressive educational background with ongoing doctoral studies in Business Administration from the European International University in France. He holds a Master’s degree in International Business with distinction from the same institution, along with a First Class Honours degree in Mechanical Engineering from the University of Hertfordshire, UK. His academic achievements are complemented by numerous certifications such as Certified Digital Transformation Professional and Certified Six Sigma Yellow Belt Professional. Throughout his career, Sasitharan has served as a Private Teacher and Part-Time Lecturer at private institutions, imparting knowledge in marketing consultancy for manpower companies, universities, education centers, and retail industries. His role as a Corporate Trainer has seen him focus on Business Management, Entrepreneurship, and Digital Marketing across various industries both locally and internationally. His skills extend to strategic management, cross-cultural management, project management, business communication, customer service, sales motivation training, and more. Recognized for his contributions to the industry, Sasitharan was awarded as one of the Successful People in Malaysia in 2021 by Britishpedia. He is also acknowledged as a Professional Technologist by the Malaysian Board of Technologists (MBOT) and is an HRD Corp Accredited Trainer. His dedication to continuous improvement is evident through his certifications as a NIOSH Trainer and other professional accolades. Sasitharan's commitment to excellence is reflected not only in his professional achievements but also in his ability to inspire those around him. As a trainer who understands the nuances of digital transformation and business ethics, he remains at the forefront of industry trends while fostering an environment conducive to learning and growth.
Minimum Qualification
Target Audience
Methodologies
FAQs
- Public pricing: applies for individuals signing up from different companies.
- Corporate pricing: applies if a company wants to have an intake for its employees only.
- Training provider pricing: applies only for other training providers looking to hire our trainers and use our content. Our content has a licensing fee.
Courses you may like
Why should you attend?
In today's rapidly evolving retail landscape, businesses must adopt a customer-centric approach to remain competitive. This course delves into the intricacies of omnichannel business models and strategies, highlighting the key differences between omnichannel and multichannel approaches. Participants will learn how to design customer journeys that prioritize customer needs, exploring various business models such as brick-and-click, digital-native, and marketplace approaches. The course also examines the benefits and return on investment of these strategies through metrics and retention rates, with a case study on Starbucks' integrated loyalty and mobile strategy. Understanding customer behavior is crucial for developing effective business strategies. This course covers customer journey mapping to identify touchpoints across channels and emphasizes the importance of data collection and integration from in-store, online, and social platforms. Participants will gain insights into behavioral analytics, conversion rates, attribution, and key metrics while learning how to create detailed customer profiles and personas. By leveraging data-driven decision-making processes, businesses can enhance their strategic planning. The course further explores personalization and customer engagement strategies by examining personalized experiences through recommendation engines and AI-driven customization. It discusses the role of loyalty programs and CRM systems in unifying customer data for rewards-based engagement. Omnichannel marketing techniques are covered alongside community-building efforts through user-generated content and brand advocacy. A case study on Sephora's Beauty Insider program illustrates successful implementation. Participants will also learn about integrating online and offline channels to provide seamless experiences with consistent branding. The course addresses omnichannel fulfillment options like BOPIS (Buy Online Pickup In-Store), curbside pickup, flexible returns, as well as in-store digital innovations such as kiosks, Augmented Reality applications, and endless aisle solutions.
What you'll learn
- Analyze data-driven insights for informed strategic decision-making across various platforms.
- Understand the key differences between omnichannel and multichannel business models.
- Design customer journeys centered around specific needs using a customer-centric mindset.
- Integrate online/offline channels seamlessly ensuring consistent branding throughout interactions.
- Implement personalized experiences utilizing AI-driven customization tools effectively.
- Leverage digital platforms such as mobile apps or social media channels effectively within retail growth strategies.
- Optimize e-commerce platforms focusing on user experience enhancements alongside SEO/SEM practices.
Course Syllabus
Day 1
Short Break
15 minsShort Break
15 minsRecap and Q&A
15 minsLunch
1 hourShort Break
15 minsShort Break
15 minsShort Break
15 minsRecap and Q&A
15 minsEnd of Day 1
Corporate Pricing
Pax:
Training Provider Pricing
Pax:
Features
Subsidies

Ratings and Reviews
Instructors
Dr. Mohammed Al-Obaydee is a distinguished trainer, academic, and industry expert with a robust background in computer science and engineering. Born on June 6, 1981, he holds Iraqi nationality and is proficient in Arabic, English, and Malay. Dr. Mohammed Al-Obaydee's academic journey began with a Bachelor’s degree in Electrical and Electronic Engineering from the University of Technology in 2004, followed by a Master’s degree in Computer Science from High Academia for Science and Human Science in 2007. He earned his Ph.D. in Information Science from Universiti Kebangsaan Malaysia (UKM) in 2016. Dr. Mohammed Al-Obaydee has been actively involved in academia as an Adjunct Associate Professor at Taylor’s University Lakeside Campus since August 2022, where he supervises master students and lectures on subjects such as Machine Learning, Parallel Computing, Data Analytics, and Data Engineering. His previous teaching roles include positions at KICT/IIUM and Philadelphia University Jordan, where he taught advanced topics like Advanced Data Structure with C++ and Program Analysis Techniques. In addition to his academic endeavors, Dr. Mohammed Al-Obaydee is a seasoned professional trainer certified by HRD Corp. He has delivered numerous training sessions on Data Science and Analytics as well as Applied AI Engineering at institutions like Brickfields Asia College/Veritas University College since September 2020. His expertise extends to industry projects such as building customer segmentation models for Amway Malaysia and providing training consultations for major corporations like OCBC Bank, HSBC Bank, Hitech Padu, EtiQa, and DELL Malaysia. Dr. Mohammed Al-Obaydee is also an accomplished researcher with several publications to his name, including award-winning papers presented at international conferences like ACSAT2014 and ITNG 2023. His research interests focus on machine vision inspection using combined global and local features, MRI medical image classification using deep learning techniques, and information overload effects. As the founder of INNOEYETIVE and AIC4ALL, Dr. Mohammed Al-Obaydee leverages AI and immersive technologies to enhance digital marketing strategies and educational experiences globally. His leadership roles extend to being the Head of IT and Marketing Department at Yallelite LTD in the UK since May 2019 and leading the Multimedia Department at Al-Wariseen Trust in Malaysia since July 2009. With over two decades of experience spanning academia, industry training, research supervision, and entrepreneurial ventures, Dr. Mohammed Al-Obaydee continues to make significant contributions to the fields of data science, artificial intelligence, machine learning, big data analytics, and immersive technology.
Sasitharan A/L Sreedaran, a highly accomplished Corporate Trainer, brings over two decades of experience in the field of training and development. With a profound ability to impact organizational performance, he excels in designing and implementing training programs that align with both individual and corporate goals. His expertise spans across various domains including Generative Artificial Intelligence, Digital Marketing, E-Commerce Management, and Leadership Management, making him a versatile asset to any organization. Sasitharan's creative approach combined with his high work ethic consistently promotes excellence and motivates employees to achieve their best. Sasitharan has an impressive educational background with ongoing doctoral studies in Business Administration from the European International University in France. He holds a Master’s degree in International Business with distinction from the same institution, along with a First Class Honours degree in Mechanical Engineering from the University of Hertfordshire, UK. His academic achievements are complemented by numerous certifications such as Certified Digital Transformation Professional and Certified Six Sigma Yellow Belt Professional. Throughout his career, Sasitharan has served as a Private Teacher and Part-Time Lecturer at private institutions, imparting knowledge in marketing consultancy for manpower companies, universities, education centers, and retail industries. His role as a Corporate Trainer has seen him focus on Business Management, Entrepreneurship, and Digital Marketing across various industries both locally and internationally. His skills extend to strategic management, cross-cultural management, project management, business communication, customer service, sales motivation training, and more. Recognized for his contributions to the industry, Sasitharan was awarded as one of the Successful People in Malaysia in 2021 by Britishpedia. He is also acknowledged as a Professional Technologist by the Malaysian Board of Technologists (MBOT) and is an HRD Corp Accredited Trainer. His dedication to continuous improvement is evident through his certifications as a NIOSH Trainer and other professional accolades. Sasitharan's commitment to excellence is reflected not only in his professional achievements but also in his ability to inspire those around him. As a trainer who understands the nuances of digital transformation and business ethics, he remains at the forefront of industry trends while fostering an environment conducive to learning and growth.
Minimum Qualification
Target Audience
Methodologies
FAQs
- Public pricing: applies for individuals signing up from different companies.
- Corporate pricing: applies if a company wants to have an intake for its employees only.
- Training provider pricing: applies only for other training providers looking to hire our trainers and use our content. Our content has a licensing fee.
Courses you may like
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