Advanced Collections & Recovery Techniques Training Course

Master advanced collections strategies with our expertly designed program. Gain insights into psychological tactics, ethical compliance, and cutting-edge technology integration for superior debt recovery outcomes. Enroll now to elevate your skill set under expert guidance.

Face-to-Face Nov 11-12, 2026 9:00 AM - 5:00 PM Rajendaran Vairavan
intermediate
Advanced Collections & Recovery Techniques
We price match

Public Pricing

MYR 3500

Corporate Pricing

Pax:

Training Fees: MYR 6500/day
Total Fees: MYR 13000 ++

Training Provider Pricing

Pax:

Training Fees: MYR 2800/day
Material Fees: MYR 600
Total Fees: MYR 6200 ++

Features

2 days
16 modules
4 intakes
Full life-time access
English
Technical: 25 pax

Target Audience

managers
executives

Methodologies

lecture
slides
case studies
group assignment
group discussion
q&A

Subsidies

HRDC Claimable logo

What you'll learn

  • Enhance communication skills for managing difficult conversations.
  • Understand psychological principles and ethical standards in debt collection.
  • Implement continuous improvement strategies through performance monitoring.
  • Gain knowledge of legal frameworks and litigation procedures in collections.
  • Integrate technology solutions for improved collection performance.
  • Learn structured approaches for effective debt recovery.
  • Develop skills in credit evaluation and risk assessment.

Why should you attend?

This course delves into the intricacies of advanced collections and recovery techniques, providing participants with a comprehensive understanding of the psychological, ethical, and technological aspects involved in debt collection. Participants will explore the foundational principles of collections, focusing on the importance of ethical standards and compliance. The course emphasizes the role of technology in modern collections, offering hands-on experience through case study analysis to address ethical dilemmas. Credit evaluation and risk assessment are crucial components covered in this program. Learners will gain insights into setting up credit information databases and identifying potential debtors and risk factors. Practical exercises using sample data will enhance their ability to perform effective credit risk assessments. Structured debt recovery approaches form another key area of focus. Participants will learn routine recovery procedures, negotiation skills for out-of-court settlements, and how to effectively use outside agencies. Role-playing scenarios will provide practical experience in handling difficult debtors. The course also covers essential communication skills for collectors, including effective cold calling techniques and managing objections. Emphasis is placed on enhancing telephone collection skills with empathy and assertiveness through partner role-play exercises. Legal aspects and litigation procedures are addressed to equip learners with knowledge about legal frameworks in debt recovery. Participants will engage in mock legal case studies to develop strategic planning skills. Finally, the integration of technology in collections is explored, highlighting the use of Learning Management Systems and analytics tools for performance monitoring. Hands-on training sessions will familiarize participants with collection software and analytics dashboards.

Course Syllabus

Day 1 - Collections Fundamentals & Ethics
Module 1
Module 2
Short Break
15 mins
Module 3
Module 4
Recap and Q&A
15 mins
Lunch
1 hour
Module 5
Module 6
Short Break
15 mins
Module 7
Module 8
Recap and Q&A
15 mins
End of Day 1
Day 2 - Credit Risk Assessment
Module 9
Module 10
Short Break
15 mins
Module 11
Module 12
Recap and Q&A
15 mins
Lunch
1 hour
Module 13
Module 14
Short Break
15 mins
Module 15
Module 16
Recap and Q&A
15 mins
End of Day 2

Instructor

Loading...
Rajendaran Vairavan Financial Planning & Training Expert
Trainer Profile
Trainer Profile
TTT Accreditation
TTT Accreditation
Dr. Rajendaran Vairavan is a dynamic and highly accomplished professional trainer with over 14 years of experience in coaching, mentoring, teaching, and delivering impactful training programs across diverse audiences. He holds a PhD in Microelectronics Engineering from Universiti Malaysia Perlis and brings a unique blend of technical expertise and real-world financial insight to every learning experience. As a Licensed Financial Planner registered with both Bank Negara Malaysia and the Securities Commission, he specializes in financial literacy, personal wealth management, and strategic financial planning for professionals, entrepreneurs, and students. Dr. Rajendaran is a Certified National Competency Standard Train The Trainer (NCS TTT) accredited under NCS-004:2017 by the Jabatan Pembangunan Kemahiran (JPK), Kementerian Sumber Manusia, and an HRDC Accredited Trainer (Trainer ID: 52830). He also holds prestigious certifications including Certified Financial Planner (CFP®), Islamic Financial Planner (IFP®), and Associate Estate Planning Practitioner (AEPP®). His professional credentials are complemented by his role as a Franchisee of Rockwills and his membership with the Financial Planning Association of Malaysia (FPAM). Throughout his career, Dr. Rajendaran has delivered numerous high-impact training sessions and workshops at leading institutions including Infrastructure University Kuala Lumpur, Heriot-Watt University Malaysia, Sunway University, and YMCA Kuala Lumpur. His sessions are characterized by a storytelling-based and action-oriented approach that incorporates real-world case studies, interactive budgeting activities, and facilitated live planning sessions. He aligns his training methodology with adult learning principles (Andragogy) and Kolb's experiential learning model, ensuring participants gain practical, actionable insights. Dr. Rajendaran has been featured in prominent Malaysian media outlets including Free Malaysia Today and The Star Malaysia, where he has provided expert commentary on financial planning, debt management, and bankruptcy trends. His thought leadership and advocacy for financial literacy have positioned him as a trusted voice in the financial planning community. He has conducted workshops supported by the Malaysian Financial Planning Advisers Association (MFPAA) and the Capital Market Development Fund (CMDF), reaching hundreds of participants across different backgrounds. Beyond financial literacy, Dr. Rajendaran is passionate about teaching across a broad spectrum of subjects and is open to conducting customized workshops in diverse areas. His versatile expertise spans communication, leadership, strategic thinking, and personal development. His true passion lies in facilitating meaningful learning experiences that foster growth, build confidence, and empower individuals regardless of their starting point. With his relatable delivery style, certified excellence, and results-driven approach, Dr. Rajendaran consistently delivers high engagement and measurable outcomes in both in-person and online training formats.
24 Courses
English, Malay, Tamil
15 Years

FAQ

Frequently Asked Questions About This Course

Why should you attend?

This course delves into the intricacies of advanced collections and recovery techniques, providing participants with a comprehensive understanding of the psychological, ethical, and technological aspects involved in debt collection. Participants will explore the foundational principles of collections, focusing on the importance of ethical standards and compliance. The course emphasizes the role of technology in modern collections, offering hands-on experience through case study analysis to address ethical dilemmas. Credit evaluation and risk assessment are crucial components covered in this program. Learners will gain insights into setting up credit information databases and identifying potential debtors and risk factors. Practical exercises using sample data will enhance their ability to perform effective credit risk assessments. Structured debt recovery approaches form another key area of focus. Participants will learn routine recovery procedures, negotiation skills for out-of-court settlements, and how to effectively use outside agencies. Role-playing scenarios will provide practical experience in handling difficult debtors. The course also covers essential communication skills for collectors, including effective cold calling techniques and managing objections. Emphasis is placed on enhancing telephone collection skills with empathy and assertiveness through partner role-play exercises. Legal aspects and litigation procedures are addressed to equip learners with knowledge about legal frameworks in debt recovery. Participants will engage in mock legal case studies to develop strategic planning skills. Finally, the integration of technology in collections is explored, highlighting the use of Learning Management Systems and analytics tools for performance monitoring. Hands-on training sessions will familiarize participants with collection software and analytics dashboards.


What you'll learn

  • Enhance communication skills for managing difficult conversations.
  • Understand psychological principles and ethical standards in debt collection.
  • Implement continuous improvement strategies through performance monitoring.
  • Gain knowledge of legal frameworks and litigation procedures in collections.
  • Integrate technology solutions for improved collection performance.
  • Learn structured approaches for effective debt recovery.
  • Develop skills in credit evaluation and risk assessment.

Course Syllabus

Day 1 - Collections Fundamentals & Ethics
Module 1
Module 2
Short Break
15 mins
Module 3
Module 4
Recap and Q&A
15 mins
Lunch
1 hour
Module 5
Module 6
Short Break
15 mins
Module 7
Module 8
Recap and Q&A
15 mins
End of Day 1
Day 2 - Credit Risk Assessment
Module 9
Module 10
Short Break
15 mins
Module 11
Module 12
Recap and Q&A
15 mins
Lunch
1 hour
Module 13
Module 14
Short Break
15 mins
Module 15
Module 16
Recap and Q&A
15 mins
End of Day 2
We price match

Public Pricing

MYR 3500

Corporate Pricing

Pax:

Training Fees: MYR 6500/day
Total Fees: MYR 13000 ++

Training Provider Pricing

Pax:

Training Fees: MYR 2800/day
Material Fees: MYR 600
Total Fees: MYR 6200 ++

Features

2 days
16 modules
4 intakes
Full life-time access
English
Technical: 25 pax

Target Audience

managers
executives

Methodologies

lecture
slides
case studies
group assignment
group discussion
q&A

Subsidies

HRDC Claimable logo

Instructor

Loading...
Rajendaran Vairavan Financial Planning & Training Expert
Trainer Profile
Trainer Profile
TTT Accreditation
TTT Accreditation
Dr. Rajendaran Vairavan is a dynamic and highly accomplished professional trainer with over 14 years of experience in coaching, mentoring, teaching, and delivering impactful training programs across diverse audiences. He holds a PhD in Microelectronics Engineering from Universiti Malaysia Perlis and brings a unique blend of technical expertise and real-world financial insight to every learning experience. As a Licensed Financial Planner registered with both Bank Negara Malaysia and the Securities Commission, he specializes in financial literacy, personal wealth management, and strategic financial planning for professionals, entrepreneurs, and students. Dr. Rajendaran is a Certified National Competency Standard Train The Trainer (NCS TTT) accredited under NCS-004:2017 by the Jabatan Pembangunan Kemahiran (JPK), Kementerian Sumber Manusia, and an HRDC Accredited Trainer (Trainer ID: 52830). He also holds prestigious certifications including Certified Financial Planner (CFP®), Islamic Financial Planner (IFP®), and Associate Estate Planning Practitioner (AEPP®). His professional credentials are complemented by his role as a Franchisee of Rockwills and his membership with the Financial Planning Association of Malaysia (FPAM). Throughout his career, Dr. Rajendaran has delivered numerous high-impact training sessions and workshops at leading institutions including Infrastructure University Kuala Lumpur, Heriot-Watt University Malaysia, Sunway University, and YMCA Kuala Lumpur. His sessions are characterized by a storytelling-based and action-oriented approach that incorporates real-world case studies, interactive budgeting activities, and facilitated live planning sessions. He aligns his training methodology with adult learning principles (Andragogy) and Kolb's experiential learning model, ensuring participants gain practical, actionable insights. Dr. Rajendaran has been featured in prominent Malaysian media outlets including Free Malaysia Today and The Star Malaysia, where he has provided expert commentary on financial planning, debt management, and bankruptcy trends. His thought leadership and advocacy for financial literacy have positioned him as a trusted voice in the financial planning community. He has conducted workshops supported by the Malaysian Financial Planning Advisers Association (MFPAA) and the Capital Market Development Fund (CMDF), reaching hundreds of participants across different backgrounds. Beyond financial literacy, Dr. Rajendaran is passionate about teaching across a broad spectrum of subjects and is open to conducting customized workshops in diverse areas. His versatile expertise spans communication, leadership, strategic thinking, and personal development. His true passion lies in facilitating meaningful learning experiences that foster growth, build confidence, and empower individuals regardless of their starting point. With his relatable delivery style, certified excellence, and results-driven approach, Dr. Rajendaran consistently delivers high engagement and measurable outcomes in both in-person and online training formats.
24 Courses
English, Malay, Tamil
15 Years

FAQ

Frequently Asked Questions About This Course

Close menu