ITIL 4 Foundation Certification Training Course
Master the art of IT Service Management with our dynamic ITIL 4 Foundation course. Dive into key concepts of value creation, learn about guiding principles for effective service delivery, explore advanced ITIL practices, and prepare rigorously for your certification exam. Enroll now to transform your understanding of ITSM best practices under expert guidance.
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What you'll learn
- Examine service provision models and master fundamentals of service relationship management
- Learn about value co-creation in IT services and identify various service offerings
- Understand core concepts of IT Service Management within the ITIL 4 framework
- Gain insights into the components of the ITIL Service Value System
- Study the four dimensions of service management critical to delivering effective services
- Explore key terms such as 'service', 'utility', 'warranty' along with roles like customer and user
- Grasp the guiding principles of ITIL such as focusing on value and promoting visibility
- Prepare for the ITIL 4 certification exam through detailed reviews and mock exams
Why should you attend?
This comprehensive ITIL 4 Foundation course equips learners with a deep understanding of the IT Service Management framework and its latest iteration, ITIL 4. Participants will explore the core concepts of service management, including key terms such as 'service,' 'utility,' and 'warranty,' and understand the roles involved in service delivery like 'customer,' 'user,' and 'service management.' The course delves into the pivotal notion of value co-creation in IT services and discusses the various service offerings that play an essential role in this process. Learners will gain insight into service relationships, examining both service provision and consumption models, alongside fundamentals of service relationship management. The program also introduces the guiding principles of ITIL, which include focusing on value, starting where you are, progressing iteratively with feedback, collaborating, promoting visibility, and thinking and working holistically. Further, attendees will study the four dimensions of service management—organizations and people; information and technology; partners and suppliers; value streams and processes—which serve as a foundation for effective IT service management. The course also provides an overview of the ITIL Service Value System and introduces participants to the Service Value Chain's role in supporting value streams. Additionally, it covers specific elements of the Service Value Chain such as planning, improving services, engagement strategies, design & transition of services, obtaining & building services. Practical aspects of ITIL practices in incident and problem management, service request handling, and service desk operations are addressed in detail. Advanced topics include information security management, relationship and supplier management, availability management, capacity and performance management. Lastly, asset and configuration management techniques along with business analysis principles for service continuity are discussed before concluding with exam preparation strategies.
Course Syllabus
Day 1 - ITIL Foundations & Principles
Short Break
15 minsRecap and Q&A
15 minsLunch
1 hourShort Break
15 minsRecap and Q&A
15 minsEnd of Day 1
Day 2 - Service Value System
Short Break
15 minsRecap and Q&A
15 minsLunch
1 hourShort Break
15 minsRecap and Q&A
15 minsEnd of Day 2
Day 3 - ITIL Practices & Exam
Short Break
15 minsRecap and Q&A
15 minsLunch
1 hourShort Break
15 minsRecap and Q&A
15 minsEnd of Day 3
Ratings and Reviews
Instructor
Dr. Esther Suria Kala is a highly accomplished ICT consultant and corporate trainer with nearly 30 years of extensive experience in information technology, project management, and organizational development. As the founder of Angel Software Solutions, she has established herself as a versatile and dedicated professional who delivers cutting-edge training solutions across Malaysia and internationally.
Her academic credentials are exceptional, including a PhD in Psychology with a focus on Human Behaviour and Human Resources, an MBA in Finance, and degrees in both Computer Science and Human Resources. Currently pursuing a second PhD in IT Information Security, Dr. Esther demonstrates an unwavering commitment to continuous learning and staying at the forefront of technological advancement. Her educational foundation is complemented by an impressive array of professional certifications, including Microsoft Certified Trainer (MCT), CISSP, ITIL, SAP Certified Associate, Certified Cyber Security Professional, Data Scientist, AI Engineering, and ECBA certifications.
Dr. Esther's technical expertise spans an extensive range of domains, from traditional programming languages like Java, C++, and PHP to modern technologies including Python, AI coding, machine learning, RPA, and IR 4.0 microservices. She is proficient in database management systems including Microsoft SQL Server and Oracle, web development frameworks, and enterprise solutions like SAP Crystal Reports and SharePoint Server. Her knowledge extends to cybersecurity, ethical hacking, network administration, and data analytics, making her uniquely qualified to address both technical and strategic business challenges.
As a trainer, Dr. Esther excels in bridging the gap between technical complexity and practical application. She delivers comprehensive training programs for both IT and non-IT professionals, covering everything from software development and cloud computing to soft skills such as digital marketing, business analysis, customer service, and project management. Her ability to communicate effectively in both English and Bahasa Malaysia enables her to connect with diverse audiences across different organizational levels.
Her impressive client portfolio includes leading organizations such as Maybank, Telekom Malaysia, Malaysian Airlines, Tenaga Nasional Berhad, Bank Negara, Ministry of Education, Ministry of Finance, and numerous multinational corporations. This extensive experience across banking, telecommunications, government, aviation, and technology sectors demonstrates her adaptability and deep understanding of varied industry requirements. Recognized with the Outstanding Achievement Award in Information Technology from University Malaya in 2013, Dr. Esther continues to empower organizations through innovative training solutions that drive digital transformation and professional excellence.
FAQ
Frequently Asked Questions About This Course
Courses you may like
Why should you attend?
This comprehensive ITIL 4 Foundation course equips learners with a deep understanding of the IT Service Management framework and its latest iteration, ITIL 4. Participants will explore the core concepts of service management, including key terms such as 'service,' 'utility,' and 'warranty,' and understand the roles involved in service delivery like 'customer,' 'user,' and 'service management.' The course delves into the pivotal notion of value co-creation in IT services and discusses the various service offerings that play an essential role in this process. Learners will gain insight into service relationships, examining both service provision and consumption models, alongside fundamentals of service relationship management. The program also introduces the guiding principles of ITIL, which include focusing on value, starting where you are, progressing iteratively with feedback, collaborating, promoting visibility, and thinking and working holistically. Further, attendees will study the four dimensions of service management—organizations and people; information and technology; partners and suppliers; value streams and processes—which serve as a foundation for effective IT service management. The course also provides an overview of the ITIL Service Value System and introduces participants to the Service Value Chain's role in supporting value streams. Additionally, it covers specific elements of the Service Value Chain such as planning, improving services, engagement strategies, design & transition of services, obtaining & building services. Practical aspects of ITIL practices in incident and problem management, service request handling, and service desk operations are addressed in detail. Advanced topics include information security management, relationship and supplier management, availability management, capacity and performance management. Lastly, asset and configuration management techniques along with business analysis principles for service continuity are discussed before concluding with exam preparation strategies.
What you'll learn
- Examine service provision models and master fundamentals of service relationship management
- Learn about value co-creation in IT services and identify various service offerings
- Understand core concepts of IT Service Management within the ITIL 4 framework
- Gain insights into the components of the ITIL Service Value System
- Study the four dimensions of service management critical to delivering effective services
- Explore key terms such as 'service', 'utility', 'warranty' along with roles like customer and user
- Grasp the guiding principles of ITIL such as focusing on value and promoting visibility
- Prepare for the ITIL 4 certification exam through detailed reviews and mock exams
Course Syllabus
Day 1 - ITIL Foundations & Principles
Short Break
15 minsRecap and Q&A
15 minsLunch
1 hourShort Break
15 minsRecap and Q&A
15 minsEnd of Day 1
Day 2 - Service Value System
Short Break
15 minsRecap and Q&A
15 minsLunch
1 hourShort Break
15 minsRecap and Q&A
15 minsEnd of Day 2
Day 3 - ITIL Practices & Exam
Short Break
15 minsRecap and Q&A
15 minsLunch
1 hourShort Break
15 minsRecap and Q&A
15 minsEnd of Day 3
Public Pricing
Corporate Pricing
Pax:
Training Provider Pricing
Pax:
Features
Subsidies
Ratings and Reviews
Instructor
Dr. Esther Suria Kala is a highly accomplished ICT consultant and corporate trainer with nearly 30 years of extensive experience in information technology, project management, and organizational development. As the founder of Angel Software Solutions, she has established herself as a versatile and dedicated professional who delivers cutting-edge training solutions across Malaysia and internationally.
Her academic credentials are exceptional, including a PhD in Psychology with a focus on Human Behaviour and Human Resources, an MBA in Finance, and degrees in both Computer Science and Human Resources. Currently pursuing a second PhD in IT Information Security, Dr. Esther demonstrates an unwavering commitment to continuous learning and staying at the forefront of technological advancement. Her educational foundation is complemented by an impressive array of professional certifications, including Microsoft Certified Trainer (MCT), CISSP, ITIL, SAP Certified Associate, Certified Cyber Security Professional, Data Scientist, AI Engineering, and ECBA certifications.
Dr. Esther's technical expertise spans an extensive range of domains, from traditional programming languages like Java, C++, and PHP to modern technologies including Python, AI coding, machine learning, RPA, and IR 4.0 microservices. She is proficient in database management systems including Microsoft SQL Server and Oracle, web development frameworks, and enterprise solutions like SAP Crystal Reports and SharePoint Server. Her knowledge extends to cybersecurity, ethical hacking, network administration, and data analytics, making her uniquely qualified to address both technical and strategic business challenges.
As a trainer, Dr. Esther excels in bridging the gap between technical complexity and practical application. She delivers comprehensive training programs for both IT and non-IT professionals, covering everything from software development and cloud computing to soft skills such as digital marketing, business analysis, customer service, and project management. Her ability to communicate effectively in both English and Bahasa Malaysia enables her to connect with diverse audiences across different organizational levels.
Her impressive client portfolio includes leading organizations such as Maybank, Telekom Malaysia, Malaysian Airlines, Tenaga Nasional Berhad, Bank Negara, Ministry of Education, Ministry of Finance, and numerous multinational corporations. This extensive experience across banking, telecommunications, government, aviation, and technology sectors demonstrates her adaptability and deep understanding of varied industry requirements. Recognized with the Outstanding Achievement Award in Information Technology from University Malaya in 2013, Dr. Esther continues to empower organizations through innovative training solutions that drive digital transformation and professional excellence.
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FAQ
Frequently Asked Questions About This Course
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