ITIL 4 Foundation
Master the art of IT Service Management with our dynamic ITIL 4 Foundation course. Dive into key concepts of value creation, learn about guiding principles for effective service delivery, explore advanced ITIL practices, and prepare rigorously for your certification exam. Enroll now to transform your understanding of ITSM best practices under expert guidance.
Training Provider Pricing
Pax:
Features
Subsidies
What you'll learn
- Examine service provision models and master fundamentals of service relationship management
- Learn about value co-creation in IT services and identify various service offerings
- Understand core concepts of IT Service Management within the ITIL 4 framework
- Gain insights into the components of the ITIL Service Value System
- Study the four dimensions of service management critical to delivering effective services
- Explore key terms such as 'service', 'utility', 'warranty' along with roles like customer and user
- Grasp the guiding principles of ITIL such as focusing on value and promoting visibility
- Prepare for the ITIL 4 certification exam through detailed reviews and mock exams
Why should you attend?
This comprehensive ITIL 4 Foundation course equips learners with a deep understanding of the IT Service Management framework and its latest iteration, ITIL 4. Participants will explore the core concepts of service management, including key terms such as 'service,' 'utility,' and 'warranty,' and understand the roles involved in service delivery like 'customer,' 'user,' and 'service management.' The course delves into the pivotal notion of value co-creation in IT services and discusses the various service offerings that play an essential role in this process. Learners will gain insight into service relationships, examining both service provision and consumption models, alongside fundamentals of service relationship management. The program also introduces the guiding principles of ITIL, which include focusing on value, starting where you are, progressing iteratively with feedback, collaborating, promoting visibility, and thinking and working holistically. Further, attendees will study the four dimensions of service management—organizations and people; information and technology; partners and suppliers; value streams and processes—which serve as a foundation for effective IT service management. The course also provides an overview of the ITIL Service Value System and introduces participants to the Service Value Chain's role in supporting value streams. Additionally, it covers specific elements of the Service Value Chain such as planning, improving services, engagement strategies, design & transition of services, obtaining & building services. Practical aspects of ITIL practices in incident and problem management, service request handling, and service desk operations are addressed in detail. Advanced topics include information security management, relationship and supplier management, availability management, capacity and performance management. Lastly, asset and configuration management techniques along with business analysis principles for service continuity are discussed before concluding with exam preparation strategies.
Course Syllabus
Short Break
15 minsShort Break
15 minsRecap and Q&A
15 minsLunch
1 hourShort Break
15 minsShort Break
15 minsShort Break
15 minsRecap and Q&A
15 minsEnd of Day 1
Short Break
15 minsShort Break
15 minsRecap and Q&A
15 minsLunch
1 hourShort Break
15 minsShort Break
15 minsShort Break
15 minsRecap and Q&A
15 minsEnd of Day 2
Short Break
15 minsShort Break
15 minsRecap and Q&A
15 minsLunch
1 hourShort Break
15 minsShort Break
15 minsShort Break
15 minsRecap and Q&A
15 minsEnd of Day 3
Why should you attend?
This comprehensive ITIL 4 Foundation course equips learners with a deep understanding of the IT Service Management framework and its latest iteration, ITIL 4. Participants will explore the core concepts of service management, including key terms such as 'service,' 'utility,' and 'warranty,' and understand the roles involved in service delivery like 'customer,' 'user,' and 'service management.' The course delves into the pivotal notion of value co-creation in IT services and discusses the various service offerings that play an essential role in this process. Learners will gain insight into service relationships, examining both service provision and consumption models, alongside fundamentals of service relationship management. The program also introduces the guiding principles of ITIL, which include focusing on value, starting where you are, progressing iteratively with feedback, collaborating, promoting visibility, and thinking and working holistically. Further, attendees will study the four dimensions of service management—organizations and people; information and technology; partners and suppliers; value streams and processes—which serve as a foundation for effective IT service management. The course also provides an overview of the ITIL Service Value System and introduces participants to the Service Value Chain's role in supporting value streams. Additionally, it covers specific elements of the Service Value Chain such as planning, improving services, engagement strategies, design & transition of services, obtaining & building services. Practical aspects of ITIL practices in incident and problem management, service request handling, and service desk operations are addressed in detail. Advanced topics include information security management, relationship and supplier management, availability management, capacity and performance management. Lastly, asset and configuration management techniques along with business analysis principles for service continuity are discussed before concluding with exam preparation strategies.
What you'll learn
- Examine service provision models and master fundamentals of service relationship management
- Learn about value co-creation in IT services and identify various service offerings
- Understand core concepts of IT Service Management within the ITIL 4 framework
- Gain insights into the components of the ITIL Service Value System
- Study the four dimensions of service management critical to delivering effective services
- Explore key terms such as 'service', 'utility', 'warranty' along with roles like customer and user
- Grasp the guiding principles of ITIL such as focusing on value and promoting visibility
- Prepare for the ITIL 4 certification exam through detailed reviews and mock exams
Course Syllabus
Short Break
15 minsShort Break
15 minsRecap and Q&A
15 minsLunch
1 hourShort Break
15 minsShort Break
15 minsShort Break
15 minsRecap and Q&A
15 minsEnd of Day 1
Short Break
15 minsShort Break
15 minsRecap and Q&A
15 minsLunch
1 hourShort Break
15 minsShort Break
15 minsShort Break
15 minsRecap and Q&A
15 minsEnd of Day 2
Short Break
15 minsShort Break
15 minsRecap and Q&A
15 minsLunch
1 hourShort Break
15 minsShort Break
15 minsShort Break
15 minsRecap and Q&A
15 minsEnd of Day 3
Become an Instructor
Teach what you love. Abundent Academy gives you the tools you need to run your own trainings! We provide you with the platform, the students, the materials, and the support you need to succeed!
Start TeachingAcademy for Business
Get unlimited access to over 150 of Abundent Academy's carefully curated courses for your team, all organized according to job category and role! We can also advertise your open job positions to our community of thousands of developers!
Join TodayTop companies choose Academy for Business
201601037204 (1208145-P)