AIH041

AI in Hospitality

Q: What will I learn in this course?

This course covers a comprehensive range of AI applications in hospitality. You will learn how to apply AI-driven revenue optimization and dynamic pricing strategies , implement Natural Language Processing for guest feedback analysis, deploy chatbots and voice AI for automated guest services, and utilize computer vision and Robotic Process Automation in hotel operations. You will also gain skills in data infrastructure design, AI security and fraud detection, workforce management using AI analytics , and developing implementation roadmaps for sustainable AI adoption. By the end of the two days, you will be equipped to lead digital transformation initiatives within your hospitality organization.

Q: Who is this course designed for?

This course is designed for a broad range of professionals in the hospitality industry, including engineers, managers, and executives . It is particularly valuable for hotel operations managers looking to modernize their workflows, IT professionals responsible for technology integration, revenue managers seeking to leverage predictive analytics, and senior leaders driving digital transformation strategies. Whether you are on the technical or business side of hospitality, this course provides actionable insights relevant to your role.

Q: What are the prerequisites for this course?

This course is pitched at an intermediate level , so participants are expected to have a basic familiarity with hotel operations and general business concepts. You do not need to be a data scientist or AI expert — the course is designed to build your understanding of AI technologies from a practical, decision-making perspective . A general comfort with digital tools and some exposure to hotel management systems (such as PMS or CRM platforms) will help you get the most out of the content.

Q: How is the course structured and what teaching methods are used?

The course runs over two full days and is divided into 16 modules. Day 1 focuses on AI for revenue optimization and guest experience , covering topics such as demand sensing, NLP for guest reviews, personalization strategies, marketing optimization, F&B operations, energy management, and security. Day 2 shifts to automation and smart hotel operations , exploring chatbots, computer vision, robotic process automation, voice AI, workforce management, data strategy, and future trends. The course uses a rich mix of teaching methodologies including lectures, slides, hands-on labs, case studies, group assignments, group discussions, and Q&A sessions to ensure an engaging and practical learning experience.

Q: Will I receive a certification upon completing this course?

This course does not include a formal certification or exam . However, upon successful completion, participants will have gained comprehensive knowledge and practical skills in AI applications for hospitality. You will be well-positioned to lead AI initiatives within your organization and can use your participation as evidence of professional development in this rapidly evolving field.

Q: What are the key business benefits I can expect from attending this course?

Attending this course will equip you with the knowledge to drive measurable business outcomes in your hospitality organization. Key benefits include the ability to optimize revenue through AI-powered dynamic pricing and demand forecasting , enhance guest satisfaction through personalization and automated service delivery, reduce operational costs using robotic process automation and smart energy management, and strengthen security through AI-driven fraud detection and compliance monitoring. You will also be able to evaluate AI vendors, build data infrastructure, and develop implementation roadmaps that ensure successful and sustainable technology adoption.

Q: Does the course cover practical implementation, or is it purely theoretical?

The course strikes a strong balance between theory and practice. While foundational concepts such as Machine Learning, NLP, and Computer Vision are explained clearly, the curriculum places significant emphasis on real-world application . Through hands-on labs, case studies, and group assignments , participants will work through practical scenarios such as designing chatbot integrations, evaluating AI vendor criteria, calculating ROI for automation initiatives, and developing AI implementation frameworks. You will leave with actionable strategies and tools that can be applied directly within your hotel or hospitality organization.

Q: Where is the training conducted?

Our online trainings are conducted usually using Zoom or Google Meet. Our physical trainings are normally held in Common Ground, Bangsar South .

Q: Can international participants join this course?

Please check the Available in section to see which countries the course is available in. If your country is not listed, please contact us.

Q: What is the difference between public, corporate, and training provider pricing?

Public pricing : applies for individuals signing up from different companies. Corporate pricing : applies if a company wants to have an intake for its employees only. Training provider pricing : applies only for other training providers looking to hire our trainers and use our content. Our content has a licensing fee.

Master the strategic deployment of Artificial Intelligence in hospitality operations under expert guidance. Enroll in our specialized training program designed to equip you with comprehensive AI implementation skills across revenue management, guest experience personalization, operational automation, and smart technology integration for modern hotel environments.

Available in:
Malaysia

Face-to-Face Jun 8-9, 2026 9:00 AM - 5:00 PM Tarun Sukhani

Created: February 20th 2026, 8:14 AM MYT Last Modified: May 29th 2026, 6:01 AM MYT

updated

intermediate

We price match

Public Pricing

MYR 3500

Corporate Pricing

Pax:

Training Fees: MYR 6500/day

Total Fees: MYR 13000 ++

Training Provider Pricing

Pax:

Training Fees: MYR 2800/day

Material Fees: MYR 600

Total Fees: MYR 6200 ++

Features

2 days

16 modules

3 intakes

Full life-time access

English

Technical: 25 pax

Target Audience

engineers

managers

executives

Methodologies

lecture

slides

labs

case studies

group assignment

group discussion

q&A

Subsidies

What you'll learn

Apply AI-driven revenue optimization and dynamic pricing strategies effectively
Utilize computer vision and Robotic Process Automation in hotel operations
Evaluate AI security, fraud detection, and privacy compliance requirements
Implement Natural Language Processing for guest feedback and sentiment analysis
Develop workforce management strategies using AI-powered analytics and planning
Create implementation roadmaps for sustainable AI adoption in hospitality
Design data infrastructure and integration frameworks for AI system deployment
Deploy chatbots and voice AI systems for automated guest service delivery

TTT Certificate

TTT Accreditation

Tarun Sukhani is a distinguished IT and Finance Executive with over 25 years of comprehensive experience in leading enterprise software solutions, business intelligence, and digital transformation initiatives. As a seasoned professional with a multi-cultural background and international work experience spanning the United States, Malaysia, and beyond, he brings exceptional expertise in designing and delivering highly scalable, concurrent, and performant enterprise systems with budgets reaching $100 million.

With an impressive academic foundation that includes a Doctor of Business Administration (in progress), dual Master's degrees in Information Systems Management and Business Administration from Loyola University Chicago, and multiple Bachelor's degrees from prestigious institutions including the University of Chicago and University of Illinois, Tarun combines theoretical knowledge with practical application. His specialization in Business Intelligence, Data Warehousing, Data Mining, and emerging technologies such as Deep Learning, IoT, and Blockchain positions him at the forefront of technological innovation.

As a polyglot developer with programming experience in over 20 languages and technologies, Tarun demonstrates remarkable versatility across the full software development lifecycle. His technical competencies span from traditional enterprise technologies (.NET, Java, C++) to modern frameworks (Python, Ruby, JavaScript/TypeScript) and cutting-edge platforms including Big Data ecosystems (Hadoop, Spark), Machine Learning frameworks (TensorFlow, DeepLearning4J), and Blockchain technologies (Ethereum, Hyperledger). His expertise extends to cloud architectures, DevOps practices, mobile development, and enterprise application integration.

Currently serving as Project Manager and Scrum Master at TopTal, one of the world's most selective consultancies accepting only 3% of applicants, Tarun provides project oversight and hands-on development for Fortune 500 and FAANG companies. His entrepreneurial spirit is evident through his role as Founder and CTO of Abundent, where he leads digital transformation initiatives and develops innovative solutions in facial recognition, fraud detection, and fintech.

Tarun's extensive training and consulting portfolio includes partnerships with premier training providers across Malaysia, Singapore, Europe, and the United States. He holds numerous industry certifications including Certified Scrum Master, Certified Scrum Professional, ITIL, TOGAF, and specialized certifications in Deep Learning and Information Security. His pedagogical expertise, combined with his technical depth, makes him an exceptional educator capable of translating complex technical concepts into actionable knowledge for diverse audiences across government, academic, and corporate sectors.

21 Students

60 Courses

English, Malay, Spanish

27 Years

( 13 ratings )

100%

( 13 reviews )

Instructor

Mohammad Mehdi Lotfinejad Chief Data Officer & Data Science Trainer

Trainer Profile

TTT Certificate

Mohammad Mehdi Lotfinejad is a distinguished Chief Data Officer and certified HRDF trainer with over 15 years of experience in computer science instruction and professional data science training. Currently serving as Chief Data and Knowledge Officer at Magna.ai, a Florida-based lawtech company, he leads the development of sophisticated graph databases, data warehouses, and API solutions that power AI-driven legal case analysis systems. His expertise spans the entire data ecosystem, from architecture design to workflow automation and team leadership. With a robust background encompassing more than a decade of hands-on experience in data engineering and data science, Mohammad has successfully implemented enterprise-scale data processing pipelines across multiple industries and geographies. His professional journey includes senior roles at Axiata Digital Advertising (ADA) in Malaysia, where he designed and deployed data pipelines using AWS Redshift, Snowflake, Apache Spark, and Apache Airflow, and at The Center of Applied Data Science, where he led teams delivering training solutions to major corporations including CIMB, PETRONAS, SHELL, and TNB. Mohammad's technical proficiency is comprehensive and current, encompassing cloud platforms (AWS, Google Cloud), data warehousing solutions (Redshift, Snowflake), big data technologies (Apache Spark, Hadoop, Hive), workflow orchestration (Apache Airflow), and multiple database systems (MySQL, PostgreSQL, MongoDB). He holds a Harvard Business School certification in Business Analytics and multiple AWS certifications, including specialized credentials in Big Data, Data Warehousing, and Practical Data Science with Amazon SageMaker. As an educator, Mohammad brings exceptional depth to his training delivery. His academic career includes faculty positions at Payame Noor University and Islamic Azad University, where he served in leadership roles including Chancellor and Department Head. He has authored three technical books and published numerous peer-reviewed papers in international journals. His teaching repertoire covers data engineering, data science, machine learning, software development, and computer architecture, delivered through engaging, hands-on methodologies that bridge theoretical concepts with practical industry applications. Mohammad's unique combination of executive leadership, technical expertise, and proven training capabilities makes him an invaluable resource for organizations seeking to develop their data science and engineering capabilities. His ability to translate complex technical concepts into actionable learning outcomes, coupled with his extensive real-world implementation experience, ensures that training participants gain immediately applicable skills that drive business value.

8 Students

102 Courses

18 Years

( 3 ratings )

100%

( 3 reviews )

Instructor Reviews

Tarun Sukhani

IT Executive & Data Science Leader

"I attended one of Tarun's Data Science course in Jakarta (CDSS). He was a professional trainer & very knowledgeable in Data Science. In his course, Tarun gave many practical examples & valuable information regarding how to conduct Data Science & it's related components (e.g. Software & Deployment Architecture). In addition to those lessons, he also gave very useful insights on building a career as a Data Scientist."

"He shared his professional insights on data science with a sense of humor that cleared up so many of my questions about the content and real-world applications. Information, tools, and resources given are very useful"

"Tarun is very passionate on the domains and gave numerous insights to support critical business decisions and develop data products to transform daily encounters and processes. He was a professional trainer & very knowledgeable in Data Science. His material is presented through a sequence of brief lectures, interactive demonstrations, great hands-on exercises, and discussions."

"Tarun is the best Data Science lecturer you can find. He is experienced, knowledgeable and humorous, someone who is willing to share generously his working experience and knowledge in the field with the students. "

"Training with Tarun has been awesome. He’s super knowledgable, funny, empathetic and a great educator in general. As someone who didn’t come from a computer science background, his teachings didn’t make me feel stupid or impossible to eventually arrive at being a competent developer. I could understand him as he communicates well & has helped me see the big picture of the computer science field beyond the scope of syntaxes. If you similarly did not come from a CS background and hope to transition into the world of programming but struggle to learn on your own, understand all the foreign & abstract concepts and connect the dots, I think the right person to guide you on your journey would make a big difference. Having someone who’s deep in the field with many years of experience narrow and communicate the relevant areas to focus would also close a big gap from having to struggle and figure out a lot of things on your own. Being able to maintain your interest during your learning journey is important too, thus finding that someone is important. All in all, I would wholeheartedly recommend Tarun and the backend course I took."

"Tarun is a results-driven & inspirational technology leader with a clear vision, direction, and broad-based technology expertise. He is passionate, intuitive, engaged, pragmatic, systematic, agile. His experiences span from small start-ups to complex, global companies, from being technical lead to technical strategist to being the leader of larger group of architecture and engineering teams. Much of his experiences are in the area of Java, Scala, Machine Learning, Neural Networks, Cloud Computing, Data Science and what not. I am truly amazed to experience his breadth & depth of technological expertise and pleasure to be part of his team."

"He was indeed very skilled, knowledgeable and passionate in the data science realm. I was impressed with his business know-how (how the world economy works and how all things can be explain with data, with/without bias) and technical skills in converting data into insights. I will not hesitate to recommend Tarun for any data science related training as I would like to attend more classes myself to learn from the best of the best."

"We’ve been collaborated many times in doing courses for the accountants. He spoke to quiet number of event in our company with various topic regards to accountants need. The collaboration was very smooth and his session definitely made a huge impact on our success. Mr Tarun is a great Professional!"

"Mr. Tarun is a driven, hardworking, and knowledgeable entrepreneur in his field." A broad-minded trainer who embraces change and inspires people to do better every day. Mr. Tarun sets a good example by being enthusiastic and dedicated, and he inspires and motivates others. I am delighted to be working for such personnel"

"Attended "Blockchain Training: An Overview for Business Professionals" conducted by Dr. Tarun. The reference materials are very comprehensive and an excellent means of conveying information. I was very impressed with how this technology works and adapted into business"

Mohammad Mehdi Lotfinejad

Chief Data Officer & Data Science Trainer

"Mehdi and I worked on several projects with company such as Petronas , Shell and CIMB Regional ETC. I must say Mehdi's training was highly appreciated by our clients as he was able to exhibit in full display his vast knowledge as a Data professional. I would highly recommend him to anyone looking for a top tier training expert."

"Not only knowledgeable but also having hands dirty on what he knows Friendly and building networks quickly."

"I had the pleasure of working with Mehdi together on some high-level initiatives such as the Petronas data scientist program and Shell's project to become a data-driven organization. During these projects, Mehdi received numerous accolades for his ability to share his knowledge and mentor up-and-coming data scientists. Based on our shared experiences, I have no hesitation in recommending Mehdi for any project or position he may be considered for."

FAQ

Frequently Asked Questions About This Course

What will I learn in this course?

Who is this course designed for?

What are the prerequisites for this course?

How is the course structured and what teaching methods are used?

Will I receive a certification upon completing this course?

What are the key business benefits I can expect from attending this course?

Does the course cover practical implementation, or is it purely theoretical?

Where is the training conducted?

Can international participants join this course?

What is the difference between public, corporate, and training provider pricing?

Do I have to pay right away?

I just enrolled in an intake. Does that mean I can attend the course on that date?

What happens if quorum for an intake is not reached?

Why should you attend?